Address- Newly Created Role
- Full-Time Position
- A day off on your Birthday (on us!)
- We value and reward expertise
About Us:
At Design Quintessence, we’re driven by innovation, excellence, and a commitment to improvement. We are a trusted industry leader with over 25 years of experience in staging and protective transit solutions. We are dedicated to delivering exceptional solutions that meet our customers' needs. To support our growth, we have created a new Sales Administration Assistant/Office Manager role to join our team.
Job Description:
The Sales Administration Assistant/Office Manager is pivotal in our Head Office. Collaboration is crucial in this role, as it interacts closely with internal stakeholders, suppliers, and external stakeholders. We seek a highly organised, energised, motivated, and team-player individual to drive success and deliver and maintain exceptional customer experiences.
Key Responsibilities:
- Reception – answering calls promptly
- Maintain and update CRM containing quotes, orders, and customer records
- Manage high-priority requests and escalations as required
- Assist the Sales Team in providing quotes to customers
- Assist the Sales team with the processing of sales orders and coordinate deliveries with customers where required
- Assist walk-in customers and process orders
- Manage the inquiries inbox and distribute them accordingly to the relevant staff
- Manage and collect customer feedback frequently
- Report any customer issues to the National Sales Manager
- Occasionally creating and managing purchase orders for Products and Services
- Documentation of processes and procedures for all departments
- Office Management - Overseeing the maintenance of the office facilities & office equipment. Coordinate with IT support on technical issues and manage relationships with vendors, service providers, and landlords.
- Events - Assist in planning and organising office events, meetings, and conferences. Coordinate catering for office, meetings, and events.
- Any other ad-hoc administrative duties as requested
Skills and Qualifications:
- Demonstrated Sales Support / Office Administration and Customer Service experience
- Highly developed communication skills
- Strong organisational skills with a proven ability to multitask
- Work well under pressure
- Maintain high standard quality output
- Can meet deadlines
- Highly developed computer skills, with proficiency in MS Excel
- Excellent time management and high organisation skills
- Accuracy and attention to detail with all administrative processes
- Reliable, efficient, and self-motivated.
