Officer Customer Engagement and Officer Customer Contact (Channon Street)

• A varied and challenging role will have you providing a high quality, professional customer service.
• Competitive annual salary based on skills and experience and position obtained, plus up to 13% superannuation.
• Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO

About the Region

Gympie is at the heart of a rapidly expanding region which stretches from rural valleys in our western reaches to the Cooloola Coast, gateway to spectacular Fraser Island. Bordering Noosa and Fraser Coast Local Government areas, we are uniquely positioned to grow whilst still retaining our country charm. Our borders with North and South Burnett, and the Somerset Local Government areas link with our rural lifestyle, where you can enjoy our picturesque smaller townships, or our abundant local history. Our local festivals such as the Gympie Music Muster are renowned both nationally and internationally.

For someone seeking a high quality of life, with pristine natural areas and spectacular beaches, all within reach of Noosa, the Sunshine Coast and Brisbane, we are offering this unique opportunity.

 
Officer Customer Engagement and Officer Customer Contact (Channon Street)

Remuneration: Competitive annual salary based on skills and experience and position obtained, plus up to 13% superannuation

Closing Date: Sunday 18th February 2024 at 11.00pm AEST

No late applications will be accepted. Only applications received via Council's online application system will be considered. Unsolicited applications from agencies will not be considered.

Role Overview

Gympie Regional Council currently has two positions within our Customer Contact Branch. 1 x Permanent - Officer Customer Engagement and 1 x Fixed Term (7 months approx.) - Officer Customer Contact.

These roles deliver high quality, professional customer service ensuring quality standards, processes and documentation to satisfy customer and organisational requirements. This role responds to customer enquiries of a more technical nature and provides an escalation point and support for Customer Contact officers at the Planning and Development Customer Contact Service Point.

What we are looking for:

Officer Customer Contact - For a full position description containing essential and desirable criteria, please click here.

Officer Customer Engagement - For a full position description containing essential and desirable criteria, please click here.

Please refer to the specific position description for all required mandatory skills and qualifications / tickets that are required for the position, before applying.

Who to Contact

For information regarding the requirements of this role, please contact Council's Acting Coordinator Customer Services, Tamyka Jewell via email *************@gympie.qld.gov.au

For assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on 07-5481 0*** or email *********@gympie.qld.gov.au

What we offer?

• Nine-day fortnight
• Access to employee health and well-being programs
• Fitness Passport: work out at over 25 local gyms for you and your family at a subsidised rate.
• Long service leave after seven years
• Generous superannuation scheme of up to 13 per cent
• Access to salary sacrificing and salary packaging arrangements
• Employee assistance program offering free confidential counselling services for employees and their families.

Our Values

• Accountability
• Communication
• Customer Service Focused
• Integrity
• Teamwork and Collaboration

For a full explanation of our values please click here. You will be assessed on your understanding of these values and how you have applied values such as these in your previous employment.

Our Process

Successful applicants will be required to undertake various checks such as skills, qualifications, reference, medical and national police.

Keen to apply - Simply head to Council's website and follow the "Careers at Council" link to submit your online application: www.gympie.qld.gov.au

Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question.

Applications close on Sunday18th February at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered.

Gympie Regional Council is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.