On-campus consultant

A career at Bupa is more than just a job. It is an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. 

We have an opportunity for an On-Campus Consultant to join our corporate and international Health Insurance team. In this role, you'll be laser-focused on cultivating new sales opportunities by passionately promoting Bupa's comprehensive Insurance product suite. As you do, you'll also play a crucial role in amplifying Bupa's influence in enhancing the health and well-being of our cherished members. 

This isn't just a job; it's a dynamic journey towards positive change. As a permanent full-time team member, you'll be dedicated to supporting our esteemed partners Central Queensland University (CQU) and Deakin University. 

You’ll have a dynamic work location at three campuses in Burwood, Melbourne City and less frequently in Geelong. You'll also enjoy the flexibility of working from the Bupa office and the comfort of your own home. We maintain regular working hours from Monday to Friday, 9 am to 5 pm, to ensure a healthy work-life balance. 

How will you make a difference? 

The On-Campus Consultant is a growth focused customer service role that provides support to both existing and prospective Bupa customers. Servicing overseas students as well as domestic students and staff, you will play a crucial role in ensuring Bupa can continue to work strategically with our partners in delivering health and care offerings to this evolving industry.

Your everyday tasks are but limited to

• Be Bupa's Friendly Face: Always represent Bupa with a warm and professional demeanour while stationed at CQU or Deakin University, creating a positive impression. 
• Revenue Generation: Skilfully promote and sell Bupa products, harnessing their features and benefits to unlock new revenue opportunities with our educational partners. 
• Customer-Centric Approach: Demonstrate a passion for resolving customer inquiries promptly and effectively on the first interaction, emphasizing a sense of urgency.
• Campus Engagement: Actively participate in on-campus events such as orientations, health kiosks, and wellness activities, engaging students and promoting Bupa's presence. 
• Multi-Channel Support: Provide comprehensive support to students through phone, email, and digital channels, ensuring their needs are met.
• Brand Ambassador: Champion Bupa as a trusted health and care provider within partner institutions and the broader education sector, building our reputation. If you are ready to make a meaningful impact in the world of university partnerships and client service, this role is your gateway to success. 

Why work at Bupa? 

We keep our people smiling by helping them improve their lives in and outside of the office. We are a welcoming lot, no matter who you are or where you have come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work. We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within. 

Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

What sets you apart? 

This role may suit a recent graduate from Deakin or CQ University with fluency in other languages and work experience is sales or customer service. Knowledge of the Australian Health Insurance industry can make you a standout candidate. 

The key skills and experience that make you a great fit for this role: 

• Sales and Service Savvy: Prior experience in sales and delivering exceptional customer service showcases your ability to thrive in this role. 
• Adaptable and Flexible: You'll need to work across multiple campuses with varying schedules, so flexibility is a must. 
• Accountable and Self-Driven: Demonstrating a high level of accountability and the capability to work independently while maintaining stellar time management is crucial.
• Business Acumen: A solid understanding of business and commercial operations is highly valued in this role. 
• Pressure Handler: Your ability to excel under competing pressures from different channels sets you up for success in this dynamic environment. These qualifications and experiences are the keys to unlocking a rewarding career at Bupa.

About Bupa Asia Pacific 

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years. Bupa Asia Pacific operates in Australia, New Zealand, and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical, and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose, and the way that we deliver personalised care. At Bupa, we are striving to create and sustain a safe and inclusive workplace.

We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.