Onboarding Specialist

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also join a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
The Onboarding Specialist (OBS) is responsible for the successful onboarding of our restaurant partners. Using a consultative approach, the OBS will configure, coordinate and deliver training to key staff on our Core, Pro, Basic and additional products. The Onboarding team is responsible for the end-to-end implementation of the onboarding process. We lead the restaurant from initial sale through configuration to initial training and go-live. All of this is done remotely using various tools and procedures designed to guide the restaurant through the process. The OBS is part of a global team charged with setting each restaurant up for success with OpenTable. They will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team.
In this role, you will:
Enthusiastically contact our restaurants and guide them through the onboarding process
Work with our restaurant partners to configure the OpenTable system to their needs
Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operations
Provide administrative and coordinator functions related to Global Onboarding program including scheduling training activities, content collection, and software implementations
Work with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widget
Work with internal partners to help develop and refine the Onboarding program
Effectively handle a queue of restaurants to reduce time-to-onboarding
Communicate status of tasks and the backlog to peers and a broader community
Works closely with OpenTable's Sales, Customer Success, Customer Support and Billing teams to eliminate customer pain points.
Please apply if:
1+ years experience, preferably in a support, implementation or hospitality role
Experience training non-technical customers on the use of software
Understanding of restaurant operations a must with direct restaurant experience helpful
Ability to make ethical decisions based on key facts in potentially ambiguous situations
Proven ability to drive projects through to completion
Ambitious to get things done with minimal supervision
Good phone and tele-presence required for effective training and implementation
University degree preferred
Excellent organization, documentation and time management skills
Benefits:
Work from (almost) anywhere; wherever you do your best work
Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources
Annual Health and Wellness Reimbursement
1 floating day off per year to celebrate your birthday or another occasion of your choice!
Company-wide weeks off each year: the whole team recharges (and returns without a pile-up of work!)
Paid volunteer time
Monthly catered office events
Learning and Development opportunities
Universal Paid Parental leave
Diversity, Equity, and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.