Seller Onboarding Specialist - Marketplace

Join Australia’s fastest growing marketplace with over 1500 sellers and 2 million products!

In 2017, Catch launched the Marketplace platform. Marketplace allows our valued Catch customers to discover a huge range of brands, awesome technologies, outdoor products and everything else under the sun. Whatever you’re looking for, you’ll find it on Marketplace.

We are looking for a Senior Seller Onboarding Specialist to join the Marketplace team. In this role, you’ll play an essential part in providing direct support to Catch sellers as part of their registration and onboarding process onto the marketplace. You’ll act as the primary interface, interacting directly with sellers, collecting the required information and conducting the relevant verifications to complete onboarding. This role is critical in ensuring Catch Marketplace is a safe and trusted platform for sellers and customers.

What does a normal day in the life of a Senior Seller Onboarding Specialist look like?

Well… no two days at Catch are alike, you could expect your typical day to include some of the following things:

• Manage the onboarding process for sellers and provide technical guidance
• Track seller activities and onboarding pipelines in the internal CRM, including detailed and important updates for all seller interactions
• Coordinate with the Marketplace Sales and Onboarding teams to ensure smooth and successful seller launches
• Analyse seller performance data and offer data driven insights and use them to improve Seller Onboarding performance
• Troubleshoot bugs on the platform, data upload errors and general seller issues during the onboarding process
• Working with sellers and 3rd party connector partners to successfully integrate seller data within the Marketplace platform
• Work with the Operations team to assist with data migration from sellers to the marketplace platform during the onboarding process

Requirements

• At least 2 years’ experience in a technical onboarding services role in e-commerce and/or retail
• Experience using Mirakl is essential
• Experience onboarding key accounts with a strong understanding of their technical challenges
• Ability to diagnose and solve customer service problems
• Take initiative and operate with a high degree of autonomy
• High attention to detail and well organised
• Strong written and verbal communication skills, including the ability to effectively communicate with both business and technical terms
• Ability to proactively problem solve quick and through proper escalation process
• Advanced proficiency in Microsoft Excel
• Working knowledge of Salesforce and Slack (desired)
• Understanding of HTML, FTP. HTTPS and API

Benefits

We have a fantastic work environment and culture here at Catch. We provide our passionate people with:

• An organisation that is experiencing exponential growth
• A vibrant, talented and passionate marketing team who support and collaborate with each other
• An organisation that truly does what some call ‘work/life’ balance
• Employee benefits like discounted gym membership, free parking, access to the Kmart group employee benefits, free breakfast, in house learning and development, monthly lunches plus loads more…

About Catch

Back in 2006, Catch set out to shake up Australia’s online retail landscape. We’ve come a long way since!

We’re not just one of the country’s top eCommerce players, with a proven track record of growth, an award-winning digital platform and second to none customer experience offering. Behind the scenes, we’re a world-class team of creatives, strategists, developers and innovators, and we’re on the hunt for like-minded people to jump on board.

We don’t play by the rules. We push boundaries. We think big. We stay curious and driven. Together, we embrace challenges and learn new things. All this, for one purpose: to provide our customers with an amazing online shopping experience, every day.

And we’re just getting started…

At Catch, we welcome all applications and screen them without attention to race, age, beliefs, sex, orientation, gender identity and disability.