One It - Lead Analyst Identity Access Management (Global)

The Opportunity
Reporting to the Global Manager of Identity Access Operations, as Lead Analyst IAM Operations you will be responsible for overseeing the day-to-day operations of our IGA/IAM system.
Your primary focus will be on managing and maintaining user identities, and access privileges and ensuring compliance with security protocols and day-to-day IAM operational activities.
Candidates should be qualified to be a tier 3 level support coordinator with the demonstrated ability for being able to maintain the overall function of the operations and maintenance of IAM capabilities and components of the IAM system.
Requirements:

• Lead and manage a team responsible for the operation of the IAM system (Identity IIQ)
• Oversee the design, implementation, provisioning and de-provisioning processes, ensuring efficient and secure user lifecycle management.
• Collaborate with cross-functional teams to define and enforce control policies, roles, and responsibilities within the IAM system.
• Utilize PowerShell scripting for automation and customization of IAM processes and tasks.
• Leverage your strong knowledge of Active Directory to manage user accounts, groups, and permissions.
• Administer and maintain Microsoft Exchange and Office 365 environment, including user mailbox management, email routing and security configurations.
• Monitor and analyze performance, identifying areas for improvement and implementing necessary enhancements.
• Troubleshoot and resolve complex issues related to user access, permissions, and authentication with the IAM system, PowerShell scripts, active directory, and MS Exchange/Office 365
• Develop and maintain system documentation, including standard operating procedure and configuration guide. Function as a subject matter expert, providing guidance and training sessions.
• Familiarity with industry standards and best practices in IAM, such as OAuth, SAML, LDAP and MFA.

Skills and Qualifications:
Required

• Bachelor's degree in computer science, Business Information Systems, Business, Mathematics & Statistics, Engineering or relevant discipline, or a comparable combination of education and work experience
• Minimum 5 years experience in implementing and managing Identity Access management solutions. Including one year in a lead role.
• Must be able to perform as a hands-on technical lead performing IAM functions and maintaining systems.
• Proficiency in IAM/IGA tool SailPoint Identity IIQ
• Experience with Service Now, understanding of SLAs and the importance of meeting SLAs.
• Ability to provide 24/7 on-call support as SME.
• Experience with documentation of IGA policies and procedures
• Knowledge of Azure AD/Active Directory, SSO MFA and PAM
• In-depth experience with Python, Scripting, MS Excel, Visio and PowerPoint
• Strong understanding of business process design, security protocols, access controls, and risk management, including risk analysis, mitigation, and monitoring
• Good people skills, and the ability to communicate effectively verbally and written with end users at all levels of the organization.
• Good understanding of software development lifecycle and standard industry practices relating to requirements gathering, design, development, testing, deployment, and post-deployment activities
• Initiative-taking, self-directed, and attentive to detail and quality
• Strong analytical and critical thinking skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Languages required: English.
• Languages nice-to-have French, Spanish and/or Portuguese.

Preferred

• Working directly familiarity with HCM, Oracle Financial, Delinea, Service Now, Power BI etc.
• Strong technical and business acumen, understanding of regulatory and industry frameworks (ISO, NIST etc.)

About WSP
WSP is one of the world's leading engineering professional services consulting firms, bringing together approximately 4,500 talented people across 14 offices in Australia. We have committed to halving the carbon footprint of our designs and advice by 2030. Our sustainable solutions and Future Ready™ projects will help societies grow for lifetimes to come.
WSP prioritises the health and well-being of our people by offering flexible working, 12 months of parental leave, opportunities for global mobility, purchased additional leave, and competitive remuneration among many more benefits designed to help you shine. We are committed to providing an inclusive, diverse and equal-opportunity workplace. We promote Indigenous voices and are actively delivering a 'Stretch' level Reconciliation Action Plan. Accredited by the Workplace Gender Equality Agency as an Employer of Choice, we also support the LGBTQI+ community and encourage all employees to bring their whole selves to work.
To express your interest in this position please apply with your resume and a short cover note outlining your interest and how you feel you can meet the criteria.
Please note that the location for this position may be based anywhere in Australia.