AddressAt Boostbet, we are passionate about providing an unparalleled online betting experience for our customers. With a focus on innovation, integrity, and customer satisfaction, we strive to be the leading destination for sports enthusiasts to engage in exciting betting opportunities.
We are seeking a dedicated and reliable individual to join our team as an Online Bookmaker Support. This role will be based at Potts Park and requires the candidate to have access to own transportation as the location may not be easily accessible via public transit.
As an Online Bookmaker Support, you will play a crucial role in ensuring the satisfaction and retention of our online betting customers. You will be the first point of contact for customers who have inquiries, require assistance with their accounts, or encounter any technical issues while using our platform. Your primary responsibility will be to provide timely and professional support through our online livechat system and via email.
In addition to providing customer support, you will also be responsible for resulting sporting markets, ensuring that bets are settled accurately and efficiently. This involves verifying the outcomes of sporting events and updating customer accounts accordingly.
Furthermore, you will be required to adhere to strict regulatory guidelines regarding Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT). This includes following procedures for customer identification, monitoring transactions for suspicious activity, and reporting any potential risks or breaches to the appropriate authorities/management.
A strong understanding of Responsible Conduct of Gambling (RCG) principles is essential for this role. You will be expected to promote responsible gambling practices, identify and assist customers who may be experiencing gambling-related harm, and provide appropriate support and resources as needed.
Qualifications:
- Previous experience in a customer service or support role, preferably in the online betting/gaming industry.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Must have access to transportation (car) and/or be local to the Potts Park area.
- Willingness to obtain a clerk's license from the Greyhound Welfare and Integrity Commission.
Benefits:
- Competitive salary package
- Opportunities for career growth and advancement
- Dynamic and supportive work environment
- Professional development opportunities, including training programs and workshops
- Recognition and rewards programs for outstanding performance
How to Apply:
If you are passionate about providing exceptional customer service, attention to details and have the required qualifications, we encourage you to apply by sending your resume and cover letter to clicking apply.
Note: Only shortlisted candidates will be contacted for an interview.
