Online Sales & Service Consultant

Nina's is an Australian owned company, designing and manufacturing fine jewellery in Australia. Natural-coloured diamonds are our passion, and crafting beautiful heirlooms our day-to-day. 

We are seeking a customer service and sales gun to grow our innovative Online Sales program, manage our online ticketing system and give our customers the sparkliest of service on a range of platforms. 

This role includes: 

• Meeting sales targets
• Proactively identifying and pursuing sales opportunities on digital platforms including Facebook and Instagram comments, Messenger, Live chat, emails and more
• Using our online ticketing system to manage digital customer communication including leads, enquiries and feedback across phone, email and digital platforms
• Delivering on agreed upon KPIs and SLAs, including response times, closure rates and sales budgets
• Customer data maintenance and entry
• Assistance to our ecommerce team to improve the website presentation and user experience 

As a key part of the Nina’s sales team, you will work closely with our Sales Manager, Diamond and Design Specialists and Marketing teams to ensure a consistent and empowering service and sales experience for our customers -  no matter what platform they are on! Wherever they are, that's where you'll be - ready and willing to help them sparkle. 

This position would suit someone with exemplary customer service and sales skills used to operating in a digital service environment, looking to nurture a rapidly growing online presence. 

The successful candidate will have:

• Proven sales record
• Experience with any customer support ticketing system (Freshworks is preferred)
• Availability to work a flexible week, covering pre-agreed upon hours - this is not your standard 9-5. 
• Absolute confidence working in a digital world
• Experience with identifying leads and sales opportunities, and nurturing them
• Ability to self motivate, and keep on task
• Experience with luxury goods would be an asset

We pride ourselves on flexible work arrangements - this role is done from home. 

You’ll be working with a great team and absolutely stunning product. The position offers a competitive salary with room to grow the role around your life and skills. The successful applicant will be accommodated in Dunsborough WA for a weeks paid training in our Dunsborough showroom. 

Security awareness and customer confidentiality are conditions of employment so you will require a police clearance.

To apply, please email a current resume with a cover letter to Krysta Ryan explaining your suitability to this position. 

Please note; only short-listed candidates will be contacted.