Address
Form of workPassionate about providing superior customer experience? Our client is seeking a strong leader for their Customer Care team inside their Retail HQ
About the Company
Our client prides themselves on being a forward-thinking, customer-centric organisation that values innovation and a passion for excellence. With a strong focus on customer service, they strive to deliver an outstanding experience in every interaction. As a young and growing business, they offer an exciting opportunity for individuals who are eager to grow with them, contributing to their journey while making a significant impact in the success of their business.
About the Role
As the Manager, you will play a crucial role in shaping the online customer experience. Your primary responsibility will be to lead and develop a dedicated customer Care Team, ensuring the highest standards of service delivery. This role involves managing their online sales, chat, and inquiry services, as well as overseeing the customer care processes at their head office. You will be instrumental in driving customer loyalty, enhancing brand advocacy, and maintaining their reputation for excellence. A key part of your role will be to collaborate with cross-functional teams, develop strategies for efficient service delivery, and provide insightful data analysis to continually improve our customer care operations.
Skills Required
- Past experience in a similar role, ideally in a retail or customer-facing environment.
- Proven ability to lead, mentor, and develop a team, with a strong focus on achieving targets and objectives.
- Exceptional communication and interpersonal skills, with an ability to work collaboratively across various teams.
- Experience in handling online customer engagement platforms, with an aptitude for identifying automation and process enhancement opportunities.
- Strong analytical skills, with an ability to interpret data and translate it into actionable insights.
- Resilience and the ability to thrive under pressure, demonstrating flexibility and adaptability as needed.
- Self-motivated and capable of working independently, as well as being a supportive Team Leader.
Benefits for You
- A competitive salary package of up to $89K plus Superannuation, experience pending.
- Generous employee discounts.
- Opportunities for internal development and career growth.
- A values-driven work environment where their people and customers are always the priority.
- Access to their Employee Assistance Program.
- Be part of an organisation that is passionate about giving back to the community.
If you are someone who takes pride in leading a team to new heights, is passionate about customer service, and thrives in a dynamic, fast-paced environment, we would love to hear from you. This is not just a job; it's an opportunity to grow with a thriving business and make your mark!
Recruiter: Dannielle Zwirek | Reference: 198569
To apply online, please click on the apply button.
Alternatively, for a confidential discussion, please contact Dannielle Zwirek on 07 3319 1***quoting the reference number above.
Note: Not all our current vacancies are listed on job boards. Check out our Frontline Retail website for a complete listing
www.frontlinerecruitmentgroup.com/retail
