AddressAt Whitehorse City Council, community is at the heart of everything we do.
- $ 114,463 to $ 127,327 (based on experience) plus 11% Superannuation
- Full Time Permanent Opportunity
- Be a part of a unique internal management Consulting Team
- Excellent Customer Experience and Service Delivery
- Great Organisational Culture
- Innovation and Continuous Improvement
- Good Governance and Integrity
- Long Term Financial Sustainability
The role:
This is a pivotal strategic role and you will be at the forefront of driving change as we enter the next phase of our transformation journey at Whitehorse City Council. Your task will involve planning and delivering Operating Model Design and Implementation projects across all areas of the business to propel our organisation towards success and excellence. You will also provide strategic advice to the business and executive leadership throughout each of your projects.
You will be a member of our unique internal consulting team who are responsible for the Service Review program within the Transformation Division. Along with your colleagues, you will become an internal driving force for positive change at Whitehorse City Council, providing strategic advice and hands on expertise aligned with our organisational strategic direction. Supported by our purpose-built approach and guidance, your style is aspirational, and you empower those around you to excel.
You will report directly to the Coordinator of Service Excellence, joining our Transformation Division with a mission to revolutionise our approach. Your impact will extend to Operating Model Design, organisation Design and service design, identifying operating efficiency and effectiveness whilst embedding a culture and practice of Service Excellence. You will take the designs through to implementation and beyond, working alongside the business using a highly collaborative approach. You will be providing strategic advice to our executive and senior leadership teams as part of your day-to-day work as well as coaching, mentoring and building our workforce to achieve excellence.
Join us in making a meaningful difference in the lives of our community, as we work together to create a more valuable and impactful future.
About you:
You bring tertiary qualifications and possess 3 to 5 years of hands-on experience in evaluation, change management, project management, Operating Model Design and organisation design. Additionally, you've honed your skills through extensive exposure to multifaceted organisations. Ideally you will come from a management consulting background or internal strategy or consulting function. You may have public sector experience however we embrace diversity and a variety of experience, so this is not essential.
Communication is your superpower, as you understand that listening is just as crucial as speaking. You excel at engaging with stakeholders at all levels, demonstrating prowess at influencing decisions through data-driven insights, even in complex leadership and political landscapes. You are skilled at messaging and "telling the story" to your stakeholders to bring them along the journey. You are comfortable planning and executing creative workshops for a wide variety of stakeholders, as well as presenting to executive leadership.
You have outstanding influencing and negotiation skills with demonstrated experience in achieving effective business outcomes. In addition, you bring excellent communication skills (verbal/written) with the ability to use discretion and judgement in a complex environment.
As a seasoned strategic thinker and consultant, you possess the knack for uncovering the 'why' that motivates your colleagues and stakeholders. You possess a deeply collaborative style that inspires others to work with you at their best, especially when it comes to executing projects as part of our transformation initiatives. You have proven experience in effectively managing complex issues within a highly reactive and complex environment.
What sets you apart is your yearning for an opportunity that grants creative freedom -where you can directly shape and deliver results in the way you know works best. You're on the lookout for a role that allows you to make a tangible impact by leveraging your expertise and innovative approach. You are excited by the opportunity to deliver what you have designed.
In return, we will offer:
The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.
Great working conditions - a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.
An extensive Health and Wellbeing offering - Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.
Career opportunities - engaging work and the opportunity to apply your skills and experience.
Transformation - We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.
Further Information:
Further information is available from Andrea Ghastine on 0429 583 ***. To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 15 May 2024.
Come and join the transformation!
Download the Position Description:
Service Excellence Specialist
City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all.
Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.
ABOUT US
The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.
Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne's largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals!
At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include:
- A welcoming and supportive working environment
- Great opportunities for training and to build a long-term career within Whitehorse or the local government sector.
- Extensive employee health and wellbeing programs including flexible working arrangements
- Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases.
- Competitive terms and conditions of employment
- Ample onsite parking at most facilities with ready access to public transport
- Active Social Club with a calendar of events through the year
