Operational Lead - Clinical Services

Company Description
Cogent Thinking’s primary purpose is to lead the way in preventing and managing workplace injuries and illnesses with tailored solutions. We have learnt that workforce health and wellbeing services that are good for people, are also good for business.
Job Description
We are seeking an Operational Lead – Clinical Services who can focus on managing the clinical stream within the Cogent business, oversee the development and implementation of operational process, ensure excellence in service delivery and customer service, and proactively look to enhance the service offering. This role is full time with hybrid working arrangements.
Tasks include but not limited to:

• Manage the service delivery and overall business performance of the clinical stream including people, customer, quality and financial performance
• Lead, supervise and coach a team to undertake work in accordance with divisional priorities, policies and processes
• Set a clear growth (product & services) roadmap for the operational (clinical) stream, which is inline with the overall growth strategy of the business.
• Lead the operational management of key clients in partnership with customer leads

A full position description is available by emailing HRHealthBusinessSolutions@medhealth.com.au
Qualifications
Cogent is looking for a dynamic person with:

• A health-related degree (desirable)
• Demonstrated ability to lead, supervise and develop individuals
• Well-developed interpersonal and communication skills
• Sound organisational and time management skills
• Strong customer service focus and business acumen

Additional Information
Join a group which offers:

• Employee discounts for health insurance, gyms, pools and travel club
• Novated leasing and specified salary sacrificing
• Paid parental leave
• Purchased leave (excl casuals)
• Hybrid working arrangements
• Health and Financial Wellbeing Services
• CBD office close to public transport

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.
Be part of the MedHealth group voted Financial Review Boss Best Places to Work. Head to for further details.
** We will not be able to support international applicants for this role.
You are welcome here.
Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.