Operational Risk And Governance Manager

The purpose of this role is to coordinate and undertake action to support the risk maturity strategic program of work across home claims operations and strengthen controls through analysis and process. This requires an understanding of the regulatory landscape and processes within home claims, the ability to interpret regulations and implement compliance processes.

• 3+ years experience in general claims management 
• Stakeholder management experience in a fast-paced, delivery-focused environment
• Excellent written and verbal communication skills including the development of board papers and reporting.
• Strong analytical ability and presentation skills.
• Experience working in insurance operations with implementing change to manage obligations

In this role you will be responsible for the following accountabilities

• Leadership & Management
  • Inspire and drive a culture that provides employees with a sense of inclusion and belonging
  • Lead and empower a work environment of high performance with high integrity
  • Be a role model living our values while building a culture at Auto & General that reflects our values
  • As a member of the Leadership Team, demonstrate excellent self-management in building constructive relationships and influencing others across the organisation at all levels
  • Uphold and promote Auto & General’s purpose relating to ethics, sustainability, inclusivity and corporate (social) responsibilities
  • Act as a role model by demonstrating our values and influencing how they are lived within your team
  • Lead the team to achieve the organisation's expectations for quality business results
  • Help team members connect their day-to-day work with Auto & Generals’ purpose
• Documentation and Reporting:
  • Maintain up to date documentation of all business activities underway to uplift the Risk and control environment
  • Product monthly reporting highlighting any risk areas, opportunities and trends and provide recommendations for innovative improvements to improve the Company’s risk performance and controls. 
• Risk assessment and analysis:
  • Identify potential risks as input into planning responses
  • Collaborate with teams to conduct risk assessments and build out detail of the program of work
• Training and Awareness:
  • Raise awareness of the importance of risk program and required activity
  • Organise workshops, run workshops and collate output into central registers
• Delivery of Work identified within the program:
  • Coordination of resources to deliver requirements identified
  • Undertaking activities to deliver on the work – completion of documentation required under risk framework, ensuring processes established for regular reviews, 
  • Organising and running workshops to document controls and collating
  • Identifying gaps and work activity required to close 
  • Developing detailed activity plan to address – and continued reporting on progress
• Regulatory and Compliance:
  • Stay current with regulatory requirements and ensure response arrangements have regard to obligations. Eg Code of Practice, WH&S, CHAFS
  • Ensure all Knowledgement Management resources are up to date with regulatory requirements. 
• Communication and Stakeholder Engagement
  • Maintain open lines of communication with all stakeholders
  • Provide updates and reports on the status as needed
  • Collaborate cross functionally to ensure alignment
• Other
  • Maintain open lines of communication with all stakeholders
  • Provide updates and reports on the status as needed