Address CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world! About the Role The focus of the Operational Team Manager (OTM) role lies in the support and development that you provide to your team members and client base. To succeed at being an OTM at CTM, is to understand and utilise the resources and expertise within your team to help support the team’s and client’s overall outcomes and expectations. Ensuring that service standards are maintained given this is the core of our business, is critical. This particular OTM role will be based in Canberra, working wit both in house and remote consultants for a VIP Client.
As we continue to grow, an increasing number of new staff are welcomed into CTM. OTM’s are constantly presented with diverse skill sets and backgrounds, and must be able to bring their team together to work cohesively. You will need to initially implement a carefully structured framework to the team, which will enable them to rely heavily on each other for ‘technical support’. This will allow time for you to forward plan, assist the account management and sales team, and most importantly develop and coach your staff. Why CTM?As a global organisation CTM offer a range of employee discounts which include travel discounts, Health and Wellness perks, Training and Development opportunities. The Travel industry is well and truly back – we can offer a strong, established, and stable work environment which will support your career development. Employee well-being and flexibility is part of our DNA – we offer blended work arrangements with hybrid WFH flexibility, competitive shifts, Wellness and Chill-out days, Annual Volunteer Day and strong sustainability focus. CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation. APPLY NOW to get started with your career at CTM
