AddressPosition Overview: The Operations and Client Services Manager will be responsible for overseeing daily operations, ensuring efficient and effective service delivery, and managing our customer service team. The ideal candidate will have a strong background in operations management and customer service, with excellent leadership and communication skills.
Key Responsibilities:
- Oversee and manage the day-to-day operations of the company.
- Build outstanding relationships with all customers and their key team members.
- Identify further opportunities within the current client base and canvas for more opportunities in Perth.
- Lead and mentor the operations team, fostering a culture of excellence and continuous learning.
- Monitor and analyse key performance indicators (KPIs) to identify areas for improvement.
- Ensure a high level of customer service is delivered throughout.
- Ensure compliance with company policies, industry regulations, and safety standards.
- Identify and mitigate operational risks, developing contingency plans as needed.
Qualifications:
- Proven experience in operations management and customer service, preferably within logistics/warehousing industry.
- Strong leadership and team management skills.
- Excellent communication, problem-solving, and decision-making abilities.
- Proficiency in Microsoft Office Suite and familiarity with CRM software.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong analytical skills and attention to detail.
- Customer-focused mindset with a passion for delivering exceptional service.
What We Offer:
- Autonomy to manage the operation and growth in WA.
- A competitive salary package with ongoing bonus scheme.
- Opportunities for professional development and career growth.
- A supportive and collaborative team environment.
- The chance to make a significant impact in a dynamic and growing company.
How to Apply: If you are a proactive and experienced Operations and customer service professional looking to join a dynamic team, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role.
4C Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
