Operations Coordinator

• Australia’s Leading Towing and Transport company
• Wangara, WA location
• Professional development and career progression opportunities.

Who we are
Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. A subsidiary of RACV, we are a trusted partner of government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.

About the role
We are currently seeking a committed, driven, and enthusiastic Operations Coordinator to join our growing team in Perth.
This dynamic role will oversee the management of day-to-day roadside assist operations in WA, ensuring availability of patrols to service our clients’ requirements. A strong negotiator and natural communicator, you thrive in busy environments, where your ability to manage and coordinate a team of off-site operators is critical to the success of the business.

Additionally, the role involves:

• Actively participating in end-to-end recruitment and selection of Roadside Assist Operators (Patrols) including shortlisting, screening, interviewing, and onboarding of applicants
• Providing strong leadership, coaching and guidance to a team of 40+ Patrols
• Actively supporting the wellbeing of Patrols to ensure they are highly engaged, motivated, and enabled to provide a great service.
• Ensuring Patrol roster requirements are fulfilled.
• Reviewing, investigating, and resolving customer feedback and complaints
• Providing daily operational support (including on-call support on a rotational basis).
• 6-month contract with possibility of extension

Skills & Experience

To be successful in this role you will have:

• Experience in a fast paced, service-delivery focused environment.
• Ability to communicate and negotiate is critical.
• Strong communication skills, including the ability to speak to a diverse range of people.
• Proven ability to nurture and build relationships.
• Strong negotiation skills.
• Proficiency in Microsoft Office products.
• Previous experience in a similar operational role is desirable, but not mandatory.

Why work with Nationwide Group
There are many advantages to working with Nationwide Group. Apart from working with a cohesive, friendly, and supportive team, we offer:

• An employee benefits program, which includes accommodation discounts.
• An employee assistance program
• Professional development – we’ve won awards for our investment in our people!
• Genuine opportunities for career progression – we promote internally first.

How to apply
To APPLY, please submit your resume and cover letter.
Successful candidates will be required to undergo a police check.
Nationwide Roadside Services is a smoke free workplace.
No recruitment agencies please.
Please note only shortlisted applicants will be contacted.