AddressBanktech is a leading ATM, payments and gaming solutions provider servicing Australia's leading financial institutions, clubs and hotels.
We are seeking a reliable, self-motivated and adaptable individual to join our team to help provide high quality service to our expanding client base.
The successful candidate will manage a variety of equipment installations, upgrades and resolution of technical issues. The role will also be required to liaise with key clients, internal teams and suppliers.
About You
- You enjoy being busy and have solid technical skills
- Are curious and have a willingness to learn
- You enjoy being a part of a close knit team that support one another
- Able to adapt to meet changing priorities to assist customers
About the role
- Coordinate the logistical functions of deployment of our devices and systems.
- Provide high quality customer service and support to clients.
- Manage installation, relocation, upgrades and removals of a variety of devices.
- Develop product knowledge to assist with issue resolution.
- Complete daily, weekly and monthly reporting for both internal and external customers.
- Improve operating processes to achieve positive client outcomes.
- Liaise with key providers to ensure proficient project delivery and experience.
The skills and experience we are looking for
- Tertiary studies with IT, Finance or Business related discipline would be beneficial.
- Previous experience in project management/coordination of activities.
- Previous experience in a operational environment.
- Strong customer service skills.
- Excellent written and verbal communication skills.
- Highly organised with the ability to handle multiple projects and deadlines.
- Ability to adapt so that improvement of work processes will lead to efficiencies.
- Proactive and able to work both autonomously and as part of a team.
Full in-office product training will be provided for the successful candidate.
If you’re looking to develop your customer service career, this is a great opportunity to be a part of a forward-thinking company that will value your skills and contributions.
Interested? Please submit your resume via the link below.
