AddressOperations Coordinator
Who we are
Ever thought about combining your love of travel and passion for showcasing Australia into your everyday job? At AAT Kings, this is exactly what we do, day in day out!
AAT Kings Group operates as a leading tour provider specialising in Australia and New Zealand. As Australia’s No. 1 Tour Operator, we offer excursions to iconic destinations such as Uluru, Kakadu, The Kimberley, Milford Sound, and Franz Josef Glacier; AAT Kings offer unparalleled service to a diverse and global customer base.
This is a fixed-term, full-time 12 month contract offering hybrid work arrangements working 3 days from our vibrant Alexandria office (Mon-Wed) and 2 days work from home (Thu-Fri).
About the role
The purpose of this position is to coordinate the administration of the Operations Department including the preparation of on-tour documents, liaising with road crew and internal departments to ensure the smooth running of our Guided Holidays.
Role Responsibilities
- Administration of all pre-trip documentation for Australian Travel Directors
- Prepare all admin on-road documents
- Coordinate TD relocation flights and pre/post accommodation
- Liaise with road issues, late bookings and trip amendments
- Maintain and Update TEAMS Travel Director site
- Prepare Travel Director wages, Trip Advances and Commissions
- Review and process Specific Needs form applications
- Assist TDs with TOPS
- Prepare new season optional sales information and resolve any discrepancies
- Run and report on all guest feedback questionnaires
- Maintain and update Crew instructions throughout the season as necessary
- Assist Operations Manager to book and organise crew meetings
- Arrange and confirm all guest airport transfers
- Provide support and guidance to Travel Directors during any crisis/emergency situations.
- Action enquiries from the coach division, suppliers, reservations and suppliers
- Investigate guest complaints with Suppliers, Reservations and Guest Relations Department
- Operations support for Reservations and Finance teams
About you
The ideal candidate will have;
- A sound knowledge of Australian Geography
- A strong skills & knowledge of Microsoft Office suite
- Knowledge of AAT Kings product (highly desirable but not essential)
- Excellent time management/multitasking skills
- Strong administrative/analytical skills
- High level of attention to detail
- High level of accuracy
- Pro-active approach
- Ability to work effectively in a team environment as well as independently
What's in it for you?
- Generous domestic and international travel discounts for you, your family and friends!
- Be supported in your career development and personal growth with learning and development opportunities.
- Explore the world with our Love for Travel Benefit – after your first year, get an annual travel credit from $1850 to use on any one of our core travel brands.
- Flexible work from home options available.
- 2 team engagement days per year to share quality time with your team.
- 2 days paid leave per year for volunteer opportunities of your choice.
- 12 weeks paid parental leave for eligible employees.
- Great working culture working with people who are passionate about travel.
Our Parent Company is The Travel Corporation, a leading travel company compromising of well-known travel brands such as Contiki, AAT Kings, Trafalgar, Adventure World, Uniworld Cruising and Insight Vacations. The Travel Corporation is represented by over 40 sales offices and 10,000 team members globally, whilst serving over 2 million customers annually across more than 70 countries.
The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!
