Operations Coordinator

Join us at AAT Kings, where we blend your love for travel with your passion for showcasing Australia in an extraordinary career opportunity!

About Us:

At AAT Kings, we live and breathe travel, making every day an adventure of discovery. As a premier tour provider specializing in Australia and New Zealand, we offer unforgettable excursions to iconic destinations like Uluru, Kakadu, The Kimberley, Milford Sound, and Franz Josef Glacier. Our commitment to excellence and personalized service has made us Australia’s No. 1 Tour Operator, catering to a diverse global clientele.

About the Role 

Operations Coordinator (Fixed-term, Full-time)

Join our dynamic team as an Operations Coordinator on a 12-month fixed-term contract. This role offers hybrid work arrangements, with three days in our lively Alexandria office (Mon-Wed) and two days remotely (Thu-Fri).

As the Operations Coordinator, you will play a pivotal role in ensuring the seamless functioning of our Guided Holidays. Your responsibilities will include coordinating pre-trip documentation, liaising with road crew and internal departments, and handling administrative tasks to support operational efficiency.

Responsibilities:

• Coordinate pre-trip documentation for Australian Travel Directors
• Prepare on-road administrative documents
• Facilitate Travel Director relocation flights and accommodation arrangements
• Handle road issues, late bookings, and trip amendments
• Maintain and update the TEAMS Travel Director site
• Process Travel Director wages, trip advances, and commissions
• Review and process Specific Needs form applications
• Assist with TOPS and new season optional sales information
• Manage guest feedback questionnaires and reporting
• Update Crew instructions and assist in organizing crew meetings
• Arrange guest airport transfers and provide crisis/emergency support
• Address enquiries from various departments and investigate guest complaints

About You:

The ideal candidate will possess:

• Sound knowledge of Australian Geography
• Proficiency in Microsoft Office suite
• Familiarity with AAT Kings product (desirable)
• Excellent time management and multitasking abilities
• Strong administrative and analytical skills
• High attention to detail and accuracy
• Proactive attitude and ability to work independently or in a team

What We Offer:

• Generous travel discounts for you, family, and friends
• Career development opportunities and learning programs
• Annual travel credit through our Love for Travel Benefit
• Flexible work-from-home options
• Team engagement days and paid volunteer leave
• Paid parental leave for eligible employees
• Vibrant working culture with fellow travel enthusiasts

Embark on a journey with AAT Kings, where every day brings new adventures and opportunities to showcase the beauty of Australia. Apply now and become part of our passionate team!

Our Parent Company is The Travel Corporation, a leading travel company compromising of well-known travel brands such as Contiki, AAT Kings, Trafalgar, Adventure World, Uniworld Cruising and Insight Vacations. The Travel Corporation is represented by over 40 sales offices and 10,000 team members globally, whilst serving over 2 million customers annually across more than 70 countries.

 The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!