Operations Coordinator

We are seeking a motivated individual for an office-based role, responsible for maintaining a monthly call planner of clients to ensure customer retention and satisfaction. The primary focus of this position is to manage relationships between our clients and cleaning operatives, ensuring adherence to site specifications.

Responsibilities:

• Conduct phone-based audits to manage relationships and ensure quality, productivity, and safety targets are met.
• Address and manage customer complaints, escalating issues as needed.
• Complete administrative tasks and ensure 100% compliance with established procedures.
• Identify opportunities for improvement and upsell additional services where possible.
• Meet set Key Performance Indicators (KPIs) and collaborate with the wider team.

Ideal Candidate:

The ideal candidate will have a strong background in customer service, be comfortable with phone communication, and possess excellent organisational and multitasking abilities. In addition, the candidate should have:

• Intermediate skills in Microsoft Suite
• Excellent verbal and written communication skills
• Demonstrated ability to work independently

About Us:

Established in 1988, AMC Commercial Cleaning is an Australian-owned and family-run company specialising in cleaning services across various industries. With over 2,500 employees, including professional cleaners and 500 operatives, we have offices spread across Australia and New Zealand.

We are committed to promoting cultural diversity and Equal Employment Opportunity within the workplace. Indigenous Australians, Torres Strait Islanders, and individuals from minority groups are encouraged to apply.

Please note that AMC Commercial Cleaning conducts various employment screening checks, including Employment References, Working with Children Check, and National Police Check. The successful candidate will need to complete these checks as part of our recruitment process.

AMC Commercial Cleaning strongly encourages COVID-19 vaccination for all employees, operatives, contractors, and volunteers, in line with Federal or State Government requirements.

Due to the high volume of applications received, only successful applicants will be contacted.