- Assist in implementing new or revised standards, processes, and procedures.
- Facilitate the integration of new software solutions, including the introduction of the EFB (Electronic Flight Bag).
- Spearhead digitalization efforts within flight and ground operations.
- Identify and drive efficiency improvements.
- Advocate for continuous improvement, agile teamwork, and effective project management within flight and ground operations.
- Act as the manual author for the ground operations manual.
- Develop, recommend, review, and amend technical standards for ground operations.
- Administer relevant subscriptions (Jeppesen, Garmin, V2track).
- Assist programs in procuring necessary equipment.
- Serve as the subject matter expert and central point of contact for coordinating MAFI's automated flight following capacity.
- Manage the development of ground operations training courses and act as the course owner.
- Define priorities for course development.
- Collaborate with operations managers to assess staff training needs.
- Support operations managers in delivering training to program operations teams.
- Monitor the uptake and effectiveness of ground operations training.
- Serve as the primary contact for any Ops Support training inquiries, issues, and administration.
Secondary school education
Working knowledge of Microsoft Office software
Aptitude in verbal and numerical reasoningExperience working cross-culturally
Experience in aircraft operations
Change management
Working knowledge of aviation industry ground operations and practicesDesirableFormal training in aircraft operations
A relevant training qualification
A pilot licence
Affinity with digital processes and solutions
Instructor/teacher qualification for adult educationManagement experience
Working experience with EFB compliance
5 phase acceptance processes
Creating eLearning courses
Held a responsible role in an AOC