Operations Manager

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand. 

Our Facility Management business unit partners with our valued clients to deliver facility management and industrial maintenance services across multiple key and essential industries. 

Our success is built on the talent, enthusiasm, and culture our people. At Programmed, our core values: Personal safety leadership, Care & empathy, Customer service, and Diversity, inclusion & equality are at the heart of all we do.

About The Opportunity

The National Contracts Division of Programmed Facility Management is seeking an experienced Operations Manager to lead our client engagement across NSW. Based in our Parramatta CBD office, you will play a pivotal role in ensuring the provision of services to our high-profile national clients throughout Sydney and NSW whilst working in conjunction with our other state operational leads. The responsibilities will include stakeholder management and contractor management while bolstering profitability and fostering growth within the contract by ensuring high service standards and nurturing client relationships.  

Nature of position: Full-Time + Hybrid

Location: Parramatta, Sydney

Benefits

• Attractive salary package + vehicle + laptop + mobile phone
• Long-term career prospects and professional growth opportunities
• Paid parental leave and great discounts with selected retailers
• An Employee Assistance program, which incorporates a tailored well-being initiative
  

Key Responsibilities

• Manage works programs with subcontractors on behalf of clients
• Manage subcontractors SLA’s and KPIs in line with contracts and PFMs engagement
• Coach and guide staff and contractors on safety, risk control and ensure their competency through ongoing training and work site audits
• Ensure quality control across all contracts
• Take a lead in pursuing new business opportunities within the contracts
• Actively promote positive staff morale and a safe work environment 
• Develop and maintain existing and new client relationships
  

About You

To thrive in this position, you will have previous experience in an operations, facility management or contract management position. A drive to create continuous improvement across the contract as well as a natural aptitude for first-class stakeholder engagement. Additionally, you will demonstrate and possess the following:

• Previous experience in facilities management, contract management or service-related industries
• A proven track record in operational and/or maintenance/service management environment
• Ability to work independently whilst providing high levels of communication around the workloads
• High level of customer service skills and ensuring customer satisfaction is delivered to the client
• A pro-active approach to resolving issues and excellent attention to detail
• An excellent communicator with good written and verbal skills
• Experienced in the management of subcontractors and suppliers

Work With Us

Join us on our mission to build outstanding people, strong customers and great communities. Apply today.

Our Commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientations or abilities to apply.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.