Operations Manager

WOW Recruitment are proud to be an exclusive recruitment partner for this ambitious and fast-growing energy company in Sydney.
Their continued growth plans see the critical need for an Operations Manager – to commence in May 2024 or before.

• Approximately $130k + Super (subject to experience)
• Hybrid working
• Small team with excellent culture

MAIN DUTIES/RESPONSIBILITIES:

Delivering proactive & reactive operational outcomes, promoting a compliance first culture, continuous improvement to both systems & processes, and contributing to the overall development and growth of the business.

• Aid in creating and executing Operations strategy
• Develop operational processes and work with the other departments to create procedures and policies from an operations perspective.
• Analyse equipment/asset/building performance data
• Prepare and maintain management reports, data validation, data analysis, and data visualisation tasks using analytical tools
• Investigate data quality issues and take appropriate action to notify suppliers and other business areas for correction.
• Supporting an exceptional customer experience through:

- Ensuring timely and seamless property transfers
- Ensuring bills are accurate and issued in a timely manner
- Ensuring that exceptions are remedied in a timely manner
- Ensuring that both process & automations are robust and refined

• Driving a compliance culture through:

- Encouraging clear & open communication around the detail and nature of a potential compliance breach
- Operating in compliance with all policies & procedures
- Managing Life Support Registration & De-Registration processes
- Following appropriate processes for process change/improvement

• Promoting the overall vision and direction of the business through:

- Supporting Strategic Initiatives
- Highlighting opportunities for growth or improvement
- Promoting a safe and supportive work culture
- Sharing Insights from prior experiences

• Effectively manage the team's performance to meet targets
• Mentor and develop junior operations analysts to support the growth of the company

SKILLS & EXPERIENCE

Qualifications:

• Degree qualified or appropriate business related qualifications are preferred.
• Knowledge or experience with the National Electricity Market (NEM) is desirable.

Experience:

• Customer operations or or customer experience in the Energy Retailer industry
• Demonstrable experience in performing data and business process analysis, preferably in the Energy Retailer industry

Skills:

• Strong analytical and conceptual capability, identifying trends, issues, or improvements across large amounts of data to add valuable foresight in a timely fashion.
• Ability to master a fast-paced environment.
• Proactive, motivated and flexible
• Ability to work both autonomously and within a team
• Excellent time management skills
• High attention to detail
• Highly developed initiative and creativity
• Willing to be accountable and take responsibility for outcomes
• Highly proficient in standard MS Office suite software,
• Excellent communication skills, both written and verbal;

PERFORMANCE GOALS:

• Update and maintain operational processes and contributing to the growth and development of the business

Note: To be considered for this role, it is ESSENTIAL that you have Permanent Residency or Australian/NZ Citizenship.


If you meet the above criteria and can see yourself in this role, get in touch with Brad Johnson via brad@wowrecruitment.com.au