Operations Manager

The purpose of this role is to support our Service Line SL markets in operational transformation, integration and an agenda of continuous improvement. Partner with, and work together with, service line markets to develop business solutions, reengineer processes, identify opportunities to leverage existing or innovate new products, technologies and automations, and lead the deployment of service line platforms and product investments.

Support critical SL agendas of growth and margin improvement, by deep diving opportunity improvement areas, and using design thinking, kaizen and business analysis skills to reimagine new processes, solutions and ways of working. Supporting markets to crystalise benefits from operational change.

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dentsu is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership brands; Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

Operating in over 145 markets worldwide with more than 46,000 dedicated specialists and partnering with 95 of the top 100 global advertisers our collective vision is to be at the forefront of people-centered transformations that shape society.

We are now excited to invite applications for the role ofOperations Managerbased in either Sydney or Melbourne. This is an excellent opportunity for a proven Operations gun to generate operational improvement across our markets to release value through the design and delivery thinking across; people, process, data and technology change

The role:

As the Operations Manager at dentsu ANZ, you will be responsible for driving and activating operational improvements across the business areas it supports in line with our operational plans. This role will work closely with the Operations Director(s) to drive operational excellence and governance, project management and delivery, as well as effective offshoring operations.

Core responsibilities:

• Execute on operational plans and support the operational delivery in line with dentsu ANZ’s strategic priorities
• Independently analyse processes and structures, including value stream mapping, spans and layers assessment, and cost analysis
• Drive and execute operational excellence and change program initiatives aimed at harmonising and integrating our operations
• Act as the key interface with functional teams (finance, people & legal) representing the business’ requirements and possible solutions to any roadblocks
• Translate operational plans into actionable execution across processes, people, and technology
• Assist in designing and executing improvements to processes and ways of working, applying design thinking principles and collaborating with cross-functional teams to ensure seamless integration
• Collaborate with Commercial Finance to ensure effective alignment of operational plans with commercial performance and financial metrics

A bit about you:

• Ability to develop and maintain effective relationships with a diverse stakeholder group
• Project management experience
• Adaptive and able to cut through complexity within a continuously evolving environment
• Evaluate problems & investigating business issues
• Strong commercial acumen and cost management effectiveness
• Ability to mitigate difficult project situations professionally with influencing and negotiating skills
• Awareness of media & digital landscape, data, and industry knowledge
• Experience in navigating organisations with complex multinational structures and stakeholder landscapes (Global – Regional – Cluster)
• Operational experience - able to understand industry trends, client’s current expectations and future direction
• Understanding of project management methodology and best practice

What’s in it for you:

• Real flexibility to work when and where you feel most productive with our ‘Be the Best You’ policy which includes a $250 contribution to your home office set up
• The opportunity to give back with dedicated volunteer leave and our whole-company event, One Day for Change
• 5 weeks annual leave after 2 years of service and 3 whole company Wellness days off per year for you to switch off and take your day, your way
• Career Development and Learning & Development opportunities, including access to our global online dentsu University

Become a champion for meaningful progress:

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

If you want to belong to a one global network where opportunities are limitless – we look forward to welcoming you.

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