Operations Manager - Bp Dealer Sites

A privately owned company in operation for over 15 years managing BP Fuel Service Stations in Victoria, Queensland and Western Australia.

We are seeking self-motivated and highly organised Operations Manager to assist with the daily operation and management of all Epic sites in Western Australia. 

Overview: 

The Operations Manager is a proactive, self-driven professional responsible for the effective and successful management of labour, productivity, quality control and safety measures across Western Australia Epic Fuel Group sites. 

Manage/monitor site operations and site managers to ensure day to day compliance with all company procedures and that sites maintain a high quality audit standard and profitability. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management and business processes.

Key Responsibilities/Outcomes

Relationship Management:

• Maintain Relationship with suppliers, ensuring Epic are receiving appropriate pricing and ranging appropriate products in our sites.
• Maintain Relationship with BP and BP Buying group, ensuring Epic comply with Buying Group standards and remain involved with key decisions on approved suppliers and ranging on products. 

Operations:

• Commuting to Epic sites to undertake the following responsibilities.
• Work closely with BP to ensures sites remain compliant with all applicable internal/external regulations and standards (includes attending BP Dealer Meetings).
• Maintain close relationship with key Suppliers to ensure competitive promotional pricing
• Develops and enhances Operational policies and procedures.
• Accountable for compliance with all applicable process and personnel safety expectations as per retail health & safety manual.
• Accountable for development and delivery of an effective site monitoring and preventative/predictive plan and maintenance .
• Investigate and follow through customer grievances.
• Ensure sites are adhering to Fuel Pricing requirements.
• Ensure sites are ranging appropriate shop stock and are maintaining appropriate stock levels.
• Ensure sites are adhering to stocktaking requirements
• Set up of new stores shop layout, equipment and stock as required.
• Ensure knowledge on POS, customer service, food handling and barista coffee 
• Support sites and head office with technical troubleshooting
• Support site managers with basic repairs and maintenance and troubleshooting, overseeing repair and maintenance jobs
• Monitor site sales and assist Site Managers to maximize and increase sales where possible.
• Ensure sites are prepared in terms of stock holdings for peak sales periods eg Christmas & Easter.
• Monitor and control sites performance in terms of distress stock and margins as identified by account department after stock takes.
• Monitor and control sites performance in terms of drive offs, failure to pays and cash shortages.
• Ensure monthly SIRA analysis is being done and any issues are followed up.
• Ensure sites have all relevant Food Licences and Health and Safety plans in place including Manifest Boxes are up to date.
• Ensure sites have relevant Tobacco Licence is up to date and renewed annually.
• Ensure sites have current Dangerous Goods Licence and Risk Assessment in place for audit by relevant authorities.
• Ensure groundwater monitoring is and analysis is occurring as required and any issues identified are communicated to Directors.
• Analysis of monthly sales reports.
• Organise monthly manager meetings and attend staff site meetings as required
• Attending sites staff meetings.

Audits

• Ensure sites are maintaining Quality Audit standards of 90% and above.
• Review monthly site Quality Audits carried out by external provider and ensure sites rectify issues identified prior to the next audit and provide report to Directors and Head Office.
• Complying with annual ACAPMA Audit for all sites and compliance certifications to be provided to Epic Head Office and BP.
• Educate and demonstrate to site managers the appropriate level of standard for all aspects of the site as detailed in the Quality Audit including but not limited to: site appearance, stock management, amenities cleanliness, forecourt presentation, promotions compliance.
• Assist with any store relays, upgrades, stocktaking, renovation and clean-up tasks.
• Assist with the setup of new stores as required.
• Review site security systems to monitor staff and customer service, report any issues to Directors and Head Office.

People Management 

• Work with HR Team to ensure sites are adequately staffed. 
• Participate in interviews for recruitment of retail staff. 
• Participate in the induction process when required.
• Train Site Managers in customer service, front and back of house processes, people management and general training
• Oversee the annual performance assessment review for all retail employees.
• Work with Site Managers, review site rosters are effective and on budget
• Address any site employee performance related matters promptly and efficiently. Refer matters relating to termination to the HR Manager.
• Proactively build a network and talent pipeline to ensure optimal delivery against hiring plans.

Site Relief Manager

• Carry out the role and responsibilities of the Site Manager including customer service and food handling.
• Conduct spot audits on rosters to ensure staff attendance correlates with roster scheduling.
• Ensuring all compliance requirements are strictly adhered to.
• Building and developing the store team.
• Maintaining excellent store presentation through visual merchandising, inventory management and stock control.
• Managing the accuracy and security of all store transactions.
• Driving store profitability through operational excellence and loss prevention.
• Implementing operational policies and manage back office administration.
• Attend and respond to all operational queries /issues that arise from staff in stores.
• Any other duties as requested by Directors from time to time.

Environment Health & Safety

• Ensures sites remain compliant with all applicable internal/external regulations and standards.
• Maintains appropriate asset monitoring/maintenance programs.
• Adheres to established procedures and good operating/maintenance practices.
• Accountable for compliance with all applicable process and personnel safety expectations as per operational manual.
• Accountable for development and delivery of an effective site monitoring and preventative/predictive plan and maintenance.

Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as requested to meet the ongoing needs of the organisation.

Education & Experience

• 3 years+ experience as Operations Manager in retail fuel industry
• Adequate knowledge of organisational effectiveness and operations management
• People Management Skills 
• Excellent interpersonal skills and a collaborative management style.
• Familiarity with business and financial principles and practices
• Working knowledge of budgets and forecasting
• Application knowledge (MS Office, MYOB, Employment Hero, Kreative POS preferrable etc)
• Ability to effectively communicate with all levels of the organisation
• Leadership and organisational skills
• Business degree in operations management or related field

https://epicgroup.net.au/