Operations Manager - Hospitality

With over 10 years of housekeeping and commercial cleaning experience, Ozone Services Group serviced hundreds of clients Australia-wide. We are experienced in all areas of housekeeping and commercial cleaning. We pride ourselves on providing the best prices Australia-wide, the highest cleaning standards and transparent communication. With a strong focus on the accommodation industry, Ozone Services Group has a high appreciation of the importance of quality and the guest experience. We provide an outstanding, outsourced housekeeping service which seamlessly integrates with a hotel’s brand, standards and image.

Ozone Services Group is seeking an experienced Operations Manager, ideally in housekeeping and cleaning industry who will be responsible for managing and leading the housekeeping and cleaning team in Melbourne. You must have leadership experience, excellent customer service skills and a passion for working with people.

• Full time, permanent role
• Must have flexibility to work weekends (40hrs per week/5 days)
• Based in Melbourne

• Minimum 4 -5 years experience as a Housekeeping Manager.
• Valid working rights in Australia.
• Previous 5-star hotel experience required.

Position Purpose

The purpose of this role is to ensure that along with the COO, the business, its activities, technology, personnel and day-to-day efficiency continue to work well with the overall aim of achieving business objectives.

Main Tasks

Core objectives include:

• Coordinate, plan and execute workflow activities.
• Coordinate office personnel work activities in line with strategic business goals.
• Provide thorough and accurate reports on the activities performed within the business.
• Ensure workplace materials and documentation are maintained in line with legal obligations and best practice standards.
• Regularly review and implement changes to various forms of documentation.
• Manage all third-party communication and technology queries and networking.
• Make sure cleaning teams are efficient.
• Maintain strong and professional relationship with clients.
• Manage site budget and meet targets.
• Proactively look at ways to improve cleaning procedures.

Qualifications and Experience

• Previous experience managing housekeeping team.
• Relevant experience in a similar role within in a similar industry considered ideal.

Skills & Competencies

• Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.
• Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
• Teamwork: willingness to assist and support othersas required and get on with team members.
• Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.

Our Recruitment Process

Ozone Services Group is an equal opportunity employer. We encourage candidates from all backgrounds to apply. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. We appreciate all applications for this position but may only be able to contact the successful candidates for interviewing.

This is a great opportunity to work for a distinguished brand and to take your career to the next level. If you are a dedicated professional with a passion for maintaining high standards of cleanliness and guest satisfaction, we invite you to apply for the advertised position at Ozone Services Group.