Operations Manager Ndis

NDIS Operations Manager

SCMB is currently seeking a highly motivated and experienced individual to join our team as Operations Manager for Disability services. This is a full-time leadership role based in Caboolture, QLD offering a competitive salary.

About Us:

Since 2019, SCMB has been dedicated to enhancing the lives of individuals with disabilities in our community. We provide a range of support services, including Supported Independent Living, Medium and Short Term accommodation and engaging community activities, tailored to meet the unique needs of each participant. Our mission is underpinned by core values:

As an energetic and committed organisation, our primary focus is on enabling the active engagement of individuals with disabilities in their local communities and homes. The leadership team is unwavering in their commitment to ensuring that our staff members are well-informed, possess the necessary skills, and are highly regarded, with a significant emphasis on continuous staff development and training.

About the Role:

We are seeking a dedicated and experienced Operations Manager who can play a vital role in managing our service delivery to NDIS participants. The ideal candidate will have a deep understanding of disability services, a passion for empowering individuals with disabilities, and the ability to lead a team in a dynamic environment.

Key Responsibilities:

Quality Assurance:

• Implement and monitor quality assurance programs.
• Identify areas for improvement and enhance service quality.

Team Management and Leadership:

• Provide strong leadership, fostering a positive team culture, and mentoring staff for exceptional service delivery.
• Lead and manage a team of Team Leaders, providing training and development to ensure high-quality care and compliance.
• Conduct regular performance reviews and provide ongoing training and support.
• Manage the Rostering and On Call Departments, supervising these key roles.
• Foster a culture of respect, inclusion, and continuous improvement within the team.

Stakeholder Engagement:

• Build strong relationships with NDIS participants, their families, and government bodies.
• Collaborate with internal departments to streamline processes and enhance service delivery.
• Work closely with participants to develop and implement personalised support plans.

Budget Management:

• Develop and manage the budget for NDIS operations, ensuring financial sustainability and efficiency.
• Identify opportunities for cost savings and revenue generation.
• Manage budgets and resources effectively, ensuring the sustainability of services.

Compliance and Reporting:

• Stay updated and ensure compliance with NDIS guidelines, policies, and regulations.
• Oversee the operations of our disability services, ensuring compliance with all regulations and standards.
• Prepare and submit accurate and timely reports to regulatory bodies.

Key Requirements:

• Strong communication and interpersonal skills, with confidence to engage with key internal and external stakeholders.
• Ability to operate at a strategic and operational level.
• Ability to lead and manage the workforce through coaching and mentoring.
• Ensure all NDIS and regulatory compliance requirements are met.
• Demonstrated depth of experience in disability services, particularly in SIL.
• Strong leadership and team management skills.
• Passion for the rights and empowerment of people with disabilities.

Benefits:

• Attractive salary package: depending on experience and qualifications.
• Professional Development: Opportunities for ongoing professional growth and training.
• Amazing team: Work with a team of dedicated individuals who will support you in your role.
• Work-Life Balance: Flexible work arrangements to promote a healthy work-life balance.

Join us and be part of a team that's making a real difference in the lives of many.