Operations Manager – Quality

• Permanent Full-time role available
• Support operational management with a focus on service quality and leadership
• Generous package, salary packaging options up to $18,000

When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning, and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.

About the role

This unique position will support the operational areas of Residential Aged Care to deliver consistently high-quality care to consumers by driving quality improvement, best practise clinical standards, risk management initiatives and consumer centric outcomes. Reporting to the General Manager and partnering closely with teams across the organisation this role will facilitate a consumer safety culture with all care staff across the Residential Aged Care service with the provision of educational, technical and operational expertise this role will contribute to MercyCare’s Quality Vision strategy and drive the Quality Compliance Framework.

About you

You will be an experienced Quality Operations Manager who is inspired to influence the development of service across the Residential Aged Care service. You will thrive on a busy environment, juggling multiple priorities and stakeholder requests. You’ll be focused on quality and bring an exceptional level of attention to detail that ensures service excellence. Your key experience will include:

• Bachelor of Nursing (or equivalent) with current AHPRA registration
• In-depth clinical management experience in a similar role
• Demonstrated leadership in a clinical /quality role in aged care or health organisation
• Excellent knowledge of the Aged Care Accreditation Quality Standards
• Strong online system skills and knowledge of the iCare system is ideal
• Excellent communication, leadership and relationship building skills
• Demonstrated analytical and problem-solving skills
• Evidence of Covid and Influenza Vaccination (preferred)
• National Police Clearance (obtained within the last 6 months)

What we offer

You’ll join a team that is committed to providing the best care possible to our residents and their families. Our leadership team is collaborative and supportive, with Career Pathways, Professional Development and Training. In addition, you’ll receive:

• Flexible and supportive work environment
• Free on-site parking
• Competitive salary with Not-for-profit Salary Packaging options
• Childcare discounts for your own little ones
• Options to purchase additional leave
• Comprehensive Wellbeing Program

To Apply

Click “Apply Now” to visit our website and apply. Applications close on 28 of February 2023 but apply soon as we will progress recruitment earlier if the right match is found.

At MercyCare, every person matters.

With our 177-year legacy extending back to the Catholic Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values – respect, integrity, compassion, justice, excellence, and courage.

We are committed to safeguarding and protecting children, young people and the vulnerable. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.