Operations Manager

At Park Lane, we own and operate multiple holiday parks across regional Victoria. We have a large variety of accommodation options and play facilities that will "wow" the whole family. We also build beautiful homes for senior homeowners who are looking to live in our independent lifestyle communities. We are a family business with plans for company growth, while also providing our team members with opportunities for personal development and upskilling.

This role is based at our Wonthaggi location. 

For more information about the business, please visit www.visitparklane.com.au

Join the Park Lane team in Wonthaggi as our Operations Manager, and play a crucial role in ensuring our park guests and homeowners enjoy an exceptional experience. This full-time position reports directly to the Head of Operations and involves leading a dedicated team across various departments including Guest Experience, Grounds & Maintenance and Housekeeping.

Located in the picturesque region of Wonthaggi, you will be at the forefront of creating memorable stays for our guests, focusing on superior customer service, impeccable facility maintenance, and fostering a vibrant community atmosphere. Your leadership will ensure the park operates smoothly, maintaining our high standards and contributing significantly to our mission of creating places where people can enjoy, have fun, and create lifelong memories.

• Customer Satisfaction: Deliver exceptional customer service, manage guest and homeowner relations, and ensure all park facilities and activities meet Park Lane's high standards.
• Sales & Service: Collaborate with the Home Sales Team to optimise sales opportunities and ensure a high standard of customer service across all interactions.
• Accommodation & Facilities: Oversee the maintenance and presentation of accommodation and park facilities, ensuring they are clean, functional, and welcoming.
• Gardens & Ground Maintenance: Ensure the park and its gardens are maintained to the highest standard, promoting a healthy, aesthetically pleasing environment.
• Expense Management: Efficiently manage expenses related to repairs, maintenance, and staff rosters, ensuring alignment with budget constraints while balancing the operational needs of the business.
• Staff Management: Lead, motivate, and support your team, ensuring a cooperative and productive work environment that aligns with Park Lane's values and goals.
• Admin & Compliance: Oversee administrative duties and compliance with safety, health, and operational standards.
• Asset Management: Manage the maintenance and upkeep of park assets to ensure a safe and enjoyable environment for all guests and homeowners.

You are a driven, passionate leader with a strong background in operations management, ideally within the hospitality sector or similar industries. With exceptional multitasking, communication, and problem-solving abilities, you excel in a dynamic environment and are dedicated to delivering superior service and experiences. Your leadership style is inclusive and supportive, encouraging team engagement and maximising customer satisfaction.

Applicants must be willing to relocate to live on site within the park property.

To apply for this sought-after position, please respond to the scenarios below in a separate document and include this when you submit your resume.

• Community Engagement and Regional Adaptability - Given our focus on creating a community atmosphere, can you share an experience from your past roles where you successfully fostered a friendly and relaxed environment within a community? Additionally, how do you plan to adapt to the regional setting of Wonthaggi, Victoria, and what interests you about working in this regional town?
• Sales Target Achievement and Customer Service - Can you outline your strategy for achieving sales targets while concurrently maintaining a high level of customer service? Provide examples of how you have successfully balanced these priorities in previous roles. Additionally, how do you plan to motivate and lead your Guest Services team to ensure they contribute to both sales goals and exceptional customer service?
• Staff Management and Diversity -How do you approach fostering a positive and cooperative workplace culture, considering the diverse roles within your team? Share an experience where you effectively managed and motivated a team with diverse personalities. How would you handle potential conflicts among team members?
• Project Scheduling and Budget Management - Describe your experience in project scheduling and management, particularly in the context of maintaining and enhancing a park environment. How do you ensure projects are executed within specified budgets and timeframes? Provide examples of successful project outcomes from your previous roles.
• Feedback Handling and Continuous Improvement - Discuss your approach to receiving and implementing feedback, especially within an established organisational structure with existing policies and procedures. Can you share a specific instance where you acknowledged feedback, took ownership of improvements, and successfully applied changes to enhance business operations and customer satisfaction?

To learn more about our Wonthaggi Park, please visit www.parklaneholidayparks.com.au/wonthaggi

If you're eager to take on this rewarding role and make a meaningful impact at Park Lane Wonthaggi, we'd love to hear from you. Apply today to become part of our story, contributing to creating exceptional places for people to enjoy and forge amazing lifelong memories.