Operations Supervisor (Pm)

About the roleAn exciting opportunity has become available for an Operations Supervisor to lead our PM operations at our Erskine Park. This crucial role will be responsible for handling all FedEx products with a major focus on domestic priority and international freight. Your focus will be to drive operational excellence by managing and controlling aspects of the operations whilst developing and influencing positive team outcomes. Comprehensive knowledge and experience in the areas of operations/logistics, sales, industrial relations and contemporary leadership principles are important.What you'll be doingLead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity.Analyse day-to-day results in the depot operations and take action to meet the depot targets for service quality, loss and damage reduction, at optimum costs.Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retentionUse of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and costEnsure continuous improvement and share best practices implementationInitiate and Implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit costExplore opportunities to improve service level in the most cost-efficient wayEnsure all resources are focused to achieve high quality service performanceEnsure staff are trained identifying training needs and implementing programs and people development strategies Experience Required3 years relevant experience in an operations environmentKnowledge of optimisation processesKnowledge of the business levers, processes, structures and financeGood knowledge of Operations processes and related technologyProven track record of continuous improvementAbility to realise concepts in a can-do mentality;Understands communication requirements in a multi-cultural environment.Proven experience and knowledge in effective training, coaching and people management practices, including leadership developmentProfessional certification or equivalent level of experienceThree to five years people management experience, preferably gained from Operations roleThe benefitsLead a team of dedicated warehouse employeesTraining & continuous learning opportunities availableCompetitive base salary + super + mobileUniform providedThe PhilosophyPeople-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.The CultureWe honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.The MissionWe strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.The CompanyFedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the worlds top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories. We are a supportive, caring and passionate team of operations professionals and we pride ourselves on our high performance, high integrity culture. If this position and our working environment sound like the right fit for you, then do not wait and please apply today.