AddressLawrence & Hanson is Australia’s most recognised electrical wholesaler. Our heritage is strong. Since 1886 we have been supplying electrical products to customers across multiple market sectors, including residential, commercial and industrial. We have a national network of over 150 branches providing quality products, backed by expert advice, technical & logistical support, and e-commerce solutions. We are part of Sonepar, a family owned business and the global leaders in electrical wholesaling.
The role
Join our growing Operations Support team located at our Regional Fulfilment Centre in Redbank. Customers are at the forefront of everything that we do so your days will be full, supporting Lawrence & Hanson branches and the wider Supply Chain teams to ensure that we provide an exceptional service. As the conduit between the branches and warehouse, you will be a great communicator and problem solver who is committed to getting the job done to achieve our business objectives. To be successful you will need to be customer centric, detailed, responsive and cope well under pressure.
What you would do
- Take responsibility as the first point of contact for inbound branch/customer inquiries, ensuring that you deliver a high quality of service via phone, email and other communication channels
- Finalise delivery dockets and timely invoicing of all outbound orders
- Accurately enter inbound goods into the ERP, resolve inbound discrepancies/errors with vendors
- Book transport, track special/time critical orders, liaise with carriers on transport escalations
- Maintain open communications with the wider supply chain team, branch / operations, and other cross functional departments
- Assist warehouse where required
- Be adaptable and agile – sometimes needing to switch between tasks quickly
- Be solutions oriented - handle complaints, provide appropriate solutions, follow up and resolve issues whilst maintaining a positive attitude
- Support year-end inventory and audit of warehouse
- Maintain best practice filing of documents
- Drive a Health and Safety culture, ensuring all team members work safely in adherence to Health & Safety practices
Is this for me?
- Previous experience in customer service or retail/wholesale environment
- Transport support experience highly regarded
- Sound data entry skills with a high level attention to detail
- Systematic, organised, positive, solution oriented, team player
- Ability to manage conflicting deadlines and time effectively
- Adaptive and energised in a changing environment
- Our heritage is strong– Lawrence & Hanson opened its doors in 1886 and we remain the most recognised electrical wholesaler in Australia
- Development– we invest in our people with a range of programs including externally recognised training
- A great place to work – we have fun and work hard as a high performing team
- Local meets global– we are part of Sonepar, the world leader in B2B distribution of electrical products
How to apply
If your experience reflects the criteria outlined above, apply now. We know it might seem daunting, but give the video cover letter a go (on the next page) and tell us why you’d be great in an Operations Support role.
Lawrence & Hanson is committed to providing a diverse and inclusive workplace environment; we encourage applications from all backgrounds, ages, genders and communities including our First Nations People.
