Order Management Analyst

About Our ClientJoin this fast growing toys company especially this incredibly exciting time as we strive to entertain children and become a positive and memorable part of their childhood. A youthful mindset and passion for the fast-paced and dynamic toy industry are a must, as this client looks to continue its strong growth trajectory.Job DescriptionKEY RESPONSIBILITIES:

• Coordinate FOB shipments in collaborating with Key Account Managers and relevant key stakeholders in HK and USA
• Working closely with Key Account Manager on all relevant activities to their accounts providing support for reporting and analysis on various points of data, order processing and key ranging activities
• Verifying EDI transmissions against SPS Commerce EDI platform for data accuracy
• Provide a high level of customer service, responding to any enquiries and prompt investigation of any sales order issues
• Liaising day-to-day with Retail Partners in relation to SOH and Replenishment Timeframes and order processing
• As part of the Supply Chain team; liaise with Transport providers, 3PL Warehouse and support the team in any additional required tasks

The Successful ApplicantKEY REQUIREMENTS:

• Order processing and reporting experience with 3+ years using Microsoft Dynamics 365
• Experience in liaising directly with major retailers in Australia ie. Target, Kmart, Big W
• Advanced experience with EDI systems
• Advanced Microsoft Excel and high-level proficiency in the wider Microsoft Office suite.
• FMCG, Toys or other similar industry experience
• Exceptional verbal and written communication skills to clearly convey information to key stakeholders.
• Ability to identify solutions to customer issues relating to availability of stock and deliveries.
• Strong teamwork and interpersonal skills, to create a collaborative and supportive environment.
• Ability to work in a fast paced environment.
• High degree of attention to detail and accuracy.
• Efficiently multi-tasker, ability to prioritize workload and work autonomously.

What's on OfferWe are seeking an enthusiastic and motivated team player with experience having worked in a Customer Support role previously, as well as a willingness to learn and support a highly driven and dynamic team.