AddressAre you a master multitasker with a passion for organisation and a knack for making magic happen? Do you thrive in fast-paced environments where no two days are the same? If so, we want YOU to join our innovative team as a Maintenance and Housekeeping Coordinator!
With a dynamic team of creative thinkers and industry leaders, we're revolutionizing the holiday letting property management sector.
We have an opening in our Guest Services Team for a professional, highly organised confident person with excellent time management, communication and people skills to assist the Property Care Manager in co-ordinating our cleaning and inspection staff, maintenance staff and contractors.
This is an extremely busy (equally as fun) office-based role. Ideally we are looking for someone with excellent time management, a "can do" attitude and works well under pressure.
General responsibilities -
- Day to day running of the housekeeping and maintenance department (no cleaning involved)
- Liaise with Operations Manager and Property Care Manager on the status of all properties
- Operating various software to manage systems and processes
- Coordinate and direct cleaners and maintenance personnel on a daily basis
- An understanding of cleaning and maintenance operations in relation to holiday accommodation
- Daily rostering of cleaners
- Preparing housekeeping reports
- Ensuring productivity and daily schedules are adhered to
- Stock management
- Processing cleaners invoices and cross checking against the rostered cleans
- Respond quickly to Guest and Owner's requests
- Management of missing items and damage to property as a result of guest use.
- Current drivers license and ability to drive to properties as required
- Placing work orders for handymen and trades
- Closing off work orders and cross checking work performed.
- Arrange replacement items so to create an uninterrupted stay for the Guest
- Assisting the Property Care Manager with clearing off any items reported in property inspections and delivery of additional linen, towels or guest amenity items as required
- Posting of invoices
- Assisting front office with holiday and guest enquiries through phone, email and reservation software.
- Liaising with Property Owners
Successful applicants will ideally have:
- Real Estate and Holiday Accommodation experience, preferred
- Experience with rostering and trade co-ordination
- The ability to cope in an extremely busy work environment and still smile through the pressure
- Be able to multi-task and prioritise workload
- Noosa or surrounds local resident only.
- Excellent customer service skills, people management skills, and a positive "can do attitude".
- Excellent presentation and communication skills both verbal and written.
- Good keyboard skills and knowledge of various software
- Keen eye for detail and results driven
- Experience with Trust Accounting Accommodation software will be favourable.
- Experience with Resly reservations platform is ideal
- Ability to work across a 7 day operation between the hours of 8.30am to 4.30pm
If you're ready to take your coordination skills to the next level and be part of a team that's shaping the future, we want to hear from you! Apply now to join us on this exciting journey.
