Overnight Guest Service Agent

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. Our people are our biggest asset & we are proud of our distinct positive culture across our three internationally renowned brands, PARKROYAL hotels & Resorts, PARKROYAL Collection and Pan Pacific Hotels & Resorts.
Located in the heart of Melbourne's science, education, medical and research hub, PARKROYAL Monash Melbourne embraces the concept of 'live, work and play' with convenience at your doorstep. Each of the property's 250 well-appointed rooms and suites provides a clear connection to local culture, with the fit-out and décor encompassing earthy textures and tones reminiscent of the Australian landscape.
The Role
PARKROYAL Monash Melbourne are currently looking for an energetic, and committed Overnight Guest Service Agent to join our team on a part-time basis.
The successful applicant will have a positive attitude, be a fantastic communicator, and be a natural team player.

• Be responsible for providing our guests with high quality service throughout their stay.
• Be the first and last impression of the hotel for our guests and provide Check-In, Check-Out and information services throughout their stay.
• Be able to work night shift on an on-going basis including weekends.

Talent Profile

• Experience in a similar role in a fast paced environment
• Excellent verbal communication skills
• Knowledge of Opera
• A genuine passion for hospitality and providing excellent customer service

This role and will include weekends and public holidays.
At Pan Pacific Hotels Group, we provide dependable places to live, work and play by integrating warm people, thoughtful processes, intuitive design and integrity in everything we do.
What we offer you:

• A laundered uniform
• Hotel discounts through our global alliance program Pan Pacific Discovery
• 50% off food and 50% off beverages at Australian PPHG hotel's restaurants, bars and café
• Discounted accommodation across worldwide Pan Pacific Hotels Group properties
• Complimentary duty meal per shift