AddressAbout The Oxley Village Grocer:
The Oxley Village Grocer is a beloved local establishment situated in The Oxley 1823 precinct in Nobby Beach, renowned for its high-quality, fresh, and locally sourced produce, gourmet foods, and excellent customer service. We are dedicated to creating a warm, welcoming environment for our customers while supporting our community and local suppliers.
As we continue to grow, we are looking for a passionate and dedicated Team Leader to join our dynamic team and help drive our mission forward.
Job Summary:
The Team Leader at The Oxley Village Grocer plays a crucial role in ensuring the smooth and efficient operation of the store. This position involves supervising and motivating team members, ensuring high standards of customer service, managing stock and inventory, and maintaining the overall presentation of the store. The Team Leader acts as a bridge between the Store Manager and the team, fostering a positive and productive work environment.
Key Responsibilities:
- Team Management and Development:
- Lead, motivate, and mentor a team of retail associates to deliver exceptional customer service.
- Conduct regular team meetings to communicate store goals, updates, and provide feedback.
- Assist in the recruitment, training, and onboarding of new team members.
- Monitor and evaluate team performance, providing coaching and development opportunities.
- Customer Service Excellence:
- Ensure all team members deliver a high level of customer service and address customer inquiries and complaints effectively.
- Lead by example in providing exceptional service, engaging with customers, and enhancing their shopping experience.
- Operational Oversight:
- Assist the Store Manager in daily operational tasks, including opening and closing procedures.
- Monitor and manage inventory levels, ensuring products are stocked, rotated, and displayed properly.
- Oversee the maintenance of store cleanliness, safety, and presentation standards.
- Sales and Financial Goals:
- Support the Store Manager in achieving sales targets and managing budgets.
- Implement and oversee promotional activities and store events to drive sales and customer engagement.
- Analyze sales reports and provide insights to optimize store performance.
- Compliance and Safety:
- Ensure compliance with all company policies and procedures, as well as health and safety regulations.
- Conduct regular safety checks and ensure all team members are aware of emergency procedures.
- Community Engagement:
- Foster a strong relationship with the local community and support local initiatives and partnerships.
- Promote The Oxley Village Grocer’s commitment to sustainability and local sourcing.
Qualifications:
- Previous experience in a retail or customer service leadership role, preferably in a grocery or food retail environment.
- Strong interpersonal and communication skills with the ability to inspire and lead a team.
- Excellent customer service skills and a passion for community engagement.
- Proven ability to manage inventory, financials, and operational procedures effectively.
- Flexibility to work various shifts, including weekends and public holidays.
- Knowledge of health and safety regulations in a retail environment.
- Basic proficiency with point-of-sale systems and computer applications.
Personal Attributes:
- Positive, proactive, and enthusiastic attitude.
- Strong problem-solving skills and the ability to make sound decisions under pressure.
- A keen eye for detail and a commitment to maintaining high standards.
- Passion for fresh food, local produce, and community involvement.
Why Join Us:
- Be a part of a vibrant, community-focused team.
- Opportunities for professional growth and development.
- A supportive and friendly work environment.
To apply please write a cover letter outlining your relevant experience and why you think you would be a good fit for the role.
