AddressAre you passionate about helping others and making a positive difference in people's lives? Health Plus People is seeking a skilled and empathetic individual to join our team as a Welfare Officer, based in the Rockhampton area.
In this role, you will have the opportunity to make a significant impact on the lives of Pacific workers and help them achieve their savings and development goals in their home country. This is not just a '9-to-5' position, as worker issues can arise at any time. You must be available for out-of-hours calls and be willing to provide advice over the phone if required on weekends.
Other duties and responsibilities will include:
- Providing support and training to PALM Scheme workers to help them adjust to their new life in Australia.
- Organizing induction and orientation training for the workers in their new location.
- Ensuring drivers undergo comprehensive driver training.
- Managing worker accommodation issues and ensuring they have access to medical services.
- Implementing the PALM Scheme's incident management and reporting protocols where necessary.
- Providing culturally appropriate advice, solutions, and support to workers.
- Supporting the capacity-building approach to workers and ensuring they are safe, productive, and happy.
- Communicating effectively with people of different backgrounds and interacting in a culturally appropriate and respectful manner.
Full training will be provided along with ongoing guidance from our PALM team headquartered in Brisbane. The position will be on a casual basis, working roughly 5-10 hours per week.
Your Skills & Experience
The ideal candidate will have practical management skills, and possess a high level of empathy and strong understanding of cross-cultural differences. You will be able to communicate effectively with people of different backgrounds and interact in a culturally appropriate and respectful manner.
To be suitable for the role, you must also address the following:
- Comfortable using Microsoft Office and smartphone apps
- Understand privacy and confidentiality issues in regard to welfare
- Be available for emergency contact around the clock
- Have a general knowledge of health facilities in the Rockhampton area
- Have connections with community organisation, churches, recreation centre or other community organisations
- Be a practical problem solver
- Can work unsupervised and show initiative
- Enjoy working with people from other cultures
Health+ People is an Australian owned and operated company established in 2022, specialising in recruitment for sectors such as aged care, community support, allied health, disability, and health administration and management. We provide tailored labour solutions and access to an extensive network of skilled, semi-skilled and unskilled candidates to residential facilities, community services and allied health organisations.
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