Partner Success Manager

This hybrid position requires two days per week in our Melbourne office.
About you
You're an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that's internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You're ready for a challenge and aren't afraid to try new ideas.
About this role
Udemy Business is looking to hire a Partner Success Manager who will manage our new and existing reseller partners in the APAC region. This is a fantastic opportunity for someone who wants to help the business development team build the foundation for our strategic partnership engagements in the APAC region and you'll be working directly with the regional Head of Partnerships.
This is a hybrid role (2 days per week in the office) based in Melbourne, Australia, and will report to the Global Head of Partner Sales & Success.
What you'll be doing:

• Lead the successful enablement, implementation, and launch of new reseller and channel partners in APAC.
• Manage existing reseller partners in the region and serve as the Partner Success Manager and main point of contact for all sales and program related activities.
• Collaborate with the Regional Head of Partnerships to set revenue goals with partners and manage pipeline.
• Qualify partner leads and distribute them to the right person on the sales team to follow up.
• Maintain data quality of lead submissions and partner pipeline. Provide co-selling support to Udemy AEs and partners as-needed during the sales cycle.
• Participate in regular cadence of business and sales pipeline review meetings with partners, in addition to leading quarterly business reviews.
• Act as a communication liaison between Udemy and our partners by proactively sharing and communicating company announcements, key product, content & marketing updates, product launches, and industry insights.
• Cross-functional collaboration management across sales, customer success, operations, marketing, content, engineering, product, legal, and other teams.

This role will also see you involved with:

• Building and delivering our partner onboarding and enablement programs.
• Engaging in deal support, share product feedback, and provide marketing resources to partners as-needed.
• Supporting the BD team with other projects as needed.

What you'll have

• 7+ years of experience in channel sales, account management or customer success, ideally in SaaS.
• Strong proficiency with Salesforce, Google Docs/Sheets, Asana, and other CRM/project management tools.
• Fluency in English, with multilingual fluency a strong preference.
• Ability to build and nurture trusted relationships.
• Strong communication and collaboration skills.
• Superior project and time management skills; excellent attention to detail.
• Basic understanding of concepts related to technical integrations (e.g., Single Sign-On, APIs, feature customization, etc.).
• Consulting, L&D, and/or EdTech industry experience preferred.
• Ability to travel up to 25%

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
Life at Udemy
We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
We're invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we're a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we're better for it.
Learning is what we do - inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You'll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
Our reason to exist is to revolutionize learning - that calls for taking risks and learning from failures. Whether it's our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
We're committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You've got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
Our Benefits Start With U
Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here's a sneak peek at just a few highlighted benefits if you're a full-time Udemate based in the Australia:
Core Benefits: Comprehensive medical, dental, life and income protection coverage
Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 20 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay
Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
Charitable Giving: Corporate charitable match for eligible nonprofits and charities
Holidays: 25 paid holidays throughout the year plus bank holidays
About our APAC region
When you join Udemy in our Asia Pacific (APAC) region, you'll have the chance to help our globally established business grow locally. We have a solid foundation and a great reputation - and you can be part of the next stage of our journey.
Our investment in the region is significant, with offices in Australia and India and an expanding presence in Singapore, Indonesia, Japan, and beyond. It comes with countless opportunities to make learning more accessible to millions. You'll work with various cultures with unique needs, affording you the chance to learn and progress in your career. And that progression doesn't come at the cost of work-life balance; people are at the heart of our mission, which is why we're committed to looking after ours.
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