Partnership Specialist

Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety - in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
What you'll be doing
Reporting to the Manager- Customer Success, the Partnership Specialist will support a proactive customer engagement model for our contracted [Corporate Sales] partners that accelerates share shift, maximises value, and fosters brand loyalty.
Working with stakeholders across the Virgin Australia group, you will play a key role in designing and facilitating customised, multi-channel Travel booker, TMC, and Traveller engagement initiatives that spark change amongst our contracted partners. Supporting the operationalisation of the Virgin Australia Value Proposition, each initiative will link to revenue generation and brand loyalty.
In addition, you will:

• Ensure thorough product knowledge of all Virgin Australia products

• Support efficient and compelling acquisitions.
• Remove the 'change of pain' through seamless execution of new customer onboarding - including coordination with the corporate sales support team
• Drive continuous improvement of customer engagement throughout the contract lifecycle by identifying areas of opportunity for collateral, stakeholders, and time-critical tasks.
• Identify and support knowledge shares with other departments and divisions that directly and indirectly support sales.

• Understand the customers' needs in order to provide and consult on arrangements
• Ensure all information provided is clear and accurate

You'll be great for the role if you:

• Undergraduate degree or equivalent on-the-job experience in a business-related discipline.
• Minimum 3 years B2B sales operations or B2B contract management experience (customer-facing).
• Previous experience in contract negotiation, implementation, and/or tender processes.
• Demonstrated ability to engage and operate at all customer hierarchy levels while also able to collaborate with multiple stakeholders (internally and externally).
• Ability to develop and maintain effective relationships. - Demonstrated stakeholder management

We're committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane's most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• 'Dress for Your Day' - enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins
We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply?
We're ready to hear from you. Apply now.