Parts Interpreter

Hidden Valley Ford has an exciting opportunity for an organised, enthusiastic Parts Interpreter with a can-do attitude to join our team. This full time role will give you a great opportunity to set yourself up for a career in Parts interpreting within a growing automotive group

Hidden Valley Ford is part of Regent Motors Group, a privately owned and operated automotive business with its national headquarters based in Perth. We employ over 800 personnel across 14 sites in WA & NT, with further growth in the pipeline. We strive to provide employees with ongoing opportunities to challenge themselves, develop and grow their careers.  We invest in our people by way of structured, tailor-made training program hosted by automotive industry-specific experts.

The Role:

This role requires previous experience in an automotive parts sales role as well as a customer service focus and leadership skills. You must be able to work in conjunction with all internal departments with a team-first mentality and be guest focused, including a willingness to go beyond your normal duties to ensure the guest experience meets or exceeds expectations. This role reports directly to the Parts Manager.

Specific Responsibilities

• Interpret, quote and sell parts to retail Ford/Subaru guests ensuring you maintain guest satisfaction and retention.
• Book fitment of parts and accessories to guest vehicles.
• Provide product information to our Guests as well as assist internal staff as required with parts and accessory related queries.
• Work in conjunction with end Guests and other departments to maximise Parts and Accessory Sales opportunities.
• Provide professional & timely customer service at all times.
• Highly developed customer service and communication skills will be critical to the success in this role.
• The successful candidate will require a passion for delivering high quality customer service and comprehensive automotive industry experience.
• Pentana ERA DMS and Ford product experience is an advantage.
• Forklift ticket desirable but not essential. 

We in return offer successful applicants:

• Excellent remuneration package
• Rewarding commission structure
• Support from an enthusiastic management team
• Career growth and training opportunities
• On-going manufacturer training
• Friendly Team Based Culture
• No Weekend Work Required
• Vibrant and Supportive Working Environment 
• Monthly Bonus Scheme

All applications will be kept strictly confidential.

If you believe you have the relevant attributes and experience to excel in this role, please click 'APPLY'.