Patient Administration Officer

Patient Administration Officer | St Stephen's Hospital

• Employment Term:  Casual Opportunities
• Location: Hervey Bay
• Remuneration: $28.89 - $30.35 phr + casual loading + 11% Super + Not for Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference with St Stephen’s Hospital

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our team at St Stephen’s Hospital as a Patient Administration Officer, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Let’s make a meaningful difference, together.

What makes a difference for you?

As Australia’s first fully digital hospital, St Stephen’s gives the Wide Bay community access to one of the country’s most advanced healthcare facilities. An innovative non-for-profit regional hospital, we offer access to the best specialists with minimal waiting for advanced treatment with personal care.

• Flexible work arrangements to support work-life balance
• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• Free / Subsidised On-Site Parking
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid an unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Professional development, through Graduate Certificates, skills development courses, bursaries, grants and partnerships with leading Universities (Hospitals).
• Career development opportunities to challenge yourself, grow and make a meaningful difference

Your part in St Stephen’s Hospital team

Working as a Patient Administration  Officer, you will be responsible for providing excellent Customer Service to Patients, Visitors, Community members, Doctors and staff.  You will provide administration support as required to the Patient Administration Team Leader.  Duties will include switchboard, maintaining bookings for our Lodge, car bookings, some Patient account payments, liaise with Hospital Volunteers,   Clinical Managers and Hospital staff.  You will be the "face of St Stephens Hospital"  and first point of Contact.  

What makes a difference for us?

• Must have experience in managing a busy Main Reception area 
• As first point of contact must show experience in excellent Customer Service in a Healthcare setting
• Evidence of ability to constantly multi task
• Manage switchboard
• Ability to communicate with Patients, Clinicians, Community members effectively
• Well developed interpersonal skills  
• Efficient time management
• Organised with an excellent attention to detail
• Excellent computer skills
• Flexibility with working days and times

St Stephen’s Hospital is proudly part of the UnitingCare family, we’d love you to be too.

At St Stephen’s Hospital, we offer a comprehensive range of inpatient medical, surgical and rehabilitation services including Cardiac and Cancer Care, Urology, Bariatric, Gynaecology, Respiratory, Haematology, Orthopaedics, Cardiovascular, Endoscopy and Vascular and general surgery. We’re committed to re-investing surplus funds for the devolvement of our hospital, services and employees; creating facilities that utilise leading edge technology and staffed by leaders in their field.

Joining St Stephen’s Hospital, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16, 500 staff and 9, 000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all it’s fullness.

Start making a difference today

Our application process takes less than 15 minutes – Click the ‘APPLY’ button to be taken to our online application process and upload your resume and cover letter. Our team are available to answer any questions you may have.

Diversity & Inclusion

Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Learn more about Diversity & Inclusion at UnitingCare: https://www.unitingcareqld.com.au/about-us/who-we-are/diversity-and-inclusion

Safe workplace  

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.