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SalaryTownsville Hospital and Health Service are seeking an experienced Patient Services Officer to join the Administration Relief team.
Please note: There are four (4) positions available.
This role is required to provide administration support across various service groups throughout the Townsville Hospital. The substantive rostered shifts will be Monday – Friday, between 06:00am – 6:00pm, however on occasions the role will be required to backfill shifts between 06:00 – 22:00, weekends and public holidays.
Apply now to join a friendly and support team, whilst gaining experience across various departments.
Job details Position status Fixed Term Temporary
Position type Full-time
Occupational group Administration
Classification AO3
Workplace Location Townsville region
Job ad reference QLD/TV539383
Closing date 05-Feb-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration 3 mths poss extn not exceed 12 mths
Contact person Marian Cooper
Contact details 07 4433 3406
Access the
As an employer we are seeking to attract and retain a diverse and skilled workforce and we are committed to HARNESSING THE POTENTIAL OF OUR PEOPLE.
Our proactive approach to fostering a psychologically and physically safe workplace, build and retain high-performing teams, and embed a culture that lives our values, involves offering rewarding career progression to our existing employees and encouraging professional development through capability building and higher duties opportunities.
The opportunity
This role delivers exceptional person-centered customer service to patients, their families and the public.
The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.
This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.
This role is required to provide administration support across various service groups throughout the Townsville Hospital. The substantive rostered shifts will be Monday – Friday, between 06:00am – 6:00pm, however on occasions the role will be required to backfill shifts between 06:00 – 22:00, weekends and public holidays.
Employment Term
- Fixed Term Temporary full-time, up to six (6) months, with a possibility of an extension - not exceeding 12 months.
The ideal applicant will be someone who has proven ability and can demonstrate the following:
- Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
- High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
- Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
- Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
- Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
- Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
- Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.
- Salary rates between $2864.10 - $3185.10 p.f. (AO3)
- Annual leave loading + leave
- 12.75% employer superannuation contribution
- Other employment benefits may include:
Unsolicited resumes from recruitment agencies will not be accepted.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Please download the Role Description for future reference.
This is a Vaccine Preventable Diseases (VPD) risk role:
Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis.
Documents
Before applying for this vacancy please ensure you read the documents below.
Information Package for Applicants
Information Package for Applicants
Role Description
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