Patient Billing Officer

Monash IVF Group are leading the future of reproductive care
Monash IVF Group is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we offer a dynamic workplace to those seeking to make a difference. You’ll be joining a team of multidisciplinary specialists who collaborate to improve the experience and outcomes for patients with care and compassion.

Monash IVF Group values each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following:

• A Learning & Development Framework that supports your professional development
• Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
• Discounts on MIVFG fertility and ultrasound services
• Paid IVF Leave
• Paid Parental Leave - 12 weeks plus superannuation

A role with unique responsibilities
The Patient Billings Officer plays a very important role at Monash IVF. With high attention to detail, underpinned with empathy and strong interpersonal skills, you will be responsible for all patient contact relating to financial/accounts receivable aspects during their treatment with Monash IVF Group. This is a fixed term role for approximately 12 months duration. You will directly assist in improving and enhancing the journey of Monash IVF patients.

Reporting to the Finance Team Leader, your responsibilities include:

• Preparing quotes/invoices, receive payments and issue receipts to patients
• Conducting financial chats with patients
• Verify treatment and costs
• Dealing with Medicare claims and medical billing
• Processing credit card authorisations
• Balance daily takings/banking
• Link and code patient quotes, invoices and payments
• Completing regular checks to ensure payments have been received at key points in a patient cycle
• Debt collection
• Manage Andrology billing
• Manage storage accounts
• Generate and transmit reports as required and requested
• Respond to patient account/billing enquiries in person, email and via telephone
• Provide patients with information about treatment costs and payment options
• To maintain effective communication at all times, with patients, and colleagues regarding accounts/billing as appropriate

Are you the ideal candidate for us?
The ideal candidate will see their role as vital to the success of the organization. Understanding there are ups and down in reproductive health, our Finance Officer will be sensitive to the needs of patients and will provide exceptional and caring customer service. Ideally you will possess the following:

• Expertise in medical billing
• A thorough understanding of Medicare
• Excellent and efficient cash handling skills
• Strong knowledge of arithmetic and ability to perform simple calculations
• Sound problem solving capabilities and an eagerness to resolve billing discrepancies
• Previous experience in a patient facing administrative role
• Superior organization and time management skills with proven ability to multitask
• Exceptional interpersonal skills
• Well-developed communication skills
• Strong attention to detail
• Advanced Microsoft Office suite skills
• A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create. 

If you’re ready to join the brave leaders of reproductive care, please follow the link below.
Closing Date: 12th April, 2024
Deb Chapman
Senior Human Resources Business Partner
*************@monashivf.com
0428 575 ***
  
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