Patient Liaison Officer

• Part-time positions available
• Remuneration: $29.58 per hour +11% superannuation
• 5 weeks annual leave (pro-rata for part time)

Dental Health Service Victoria we know our team is key to deliver better oral health for Victoria. Our team is open and collaborative with a focus on helping to make a real difference to people’s lives. You’ll thrive with a team around you of like-minded people, whilst you get your teeth stuck into diverse work.

Sound like a place you want to be?

A day in the life of our Patient Liaison Officers:

Our Patient Liaison Team (PLOs) at the Royal Dental Hospital Melbourne (RDHM) report to the Patient Liaison Team Leader. Our PLOs are responsible for all face-to-face contact with our patients coming in for dental treatment when they arrive for their appointment.

Your two main activities will be:

• Meeting and greeting patients and providing an unforgettable customer service experience
• Attending to admin duties for our Primary Care and Specialist Care Departments.

If you are highly motivated and have great people skills, then we would like to hear from you!

Your responsibilities will include:

• Assist the Patient Liaison Team Leader and Coordinators in the daily operations by ensuring coverage on all clinical floors of RDHM.
• Provide excellent customer service to at-risk communities
• Handle multiple tasks at the same time.

About you:

• Excellent customer services skills
• Ability to build rapport and foster trust and respect in the workplace
• Experience working with conflicting priorities such as face-to-face interactions, phone calls and/or admin tasks.
• If you have worked in a customer experience role in the past, whether it be reception, call centers or hospitality we would love to hear from you.

Why work for DHSV?

• Access to Salary Packaging benefits (for part-time roles)
• Quarterly 1:1 career development catch-ups with your manager
• Access to many internal career opportunities and secondments in the Public Oral Health Sector
• Fantastic Carlton location – great coffee and food right on your doorstep
• Work within an essential service
• Great opportunity to get your foot in the door with the Public Oral Health Sector and grow your career

To review the position description Patient Liaison Officer, click here

To submit your application, please click ‘Apply’ and follow the prompts. For further enquiries please contact careers@dhsv.org.au.

Applications close: Thursday 18th January 2024.

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from

Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse background, all members of the LGBTQI community and people with disability.

DHSV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.

DHSV is a public health service and requires employees to be vaccinated in accordance with policies published by the Department of Health and/or public health orders issued by the government. The government requires all healthcare workers (which includes all DHSV employees) to be vaccinated for COVID-19.