Patient Service Officer - Casual

Townsville Hospital and Health Service are seeking a client focused Patient Services Officer to join the Medical Service Group for a casual role to support staffing needs at both the Townsville University Hospital and Kirwan Health Campus. Please note there are ten (10) positions available.The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.The span of hours for these roles will be between 07:00 am - 5:00 pm Monday to Friday, but specific hours will be dependent on the role you will be covering.Job details Position status Casual
Position type Non Standard Hours
Occupational group Administration
Classification AO2
Workplace Location Townsville region
Job ad reference QLD/TV558255
Closing date 30-Apr-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Casual (Ten positions available)
Contact person Donella Owen
Contact details 07 4433 4207
Access theThe Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland.
Our purpose is `great care every day'.The opportunity
This role delivers exceptional person-centred customer service to patients, their families and the public.The role works collaboratively as a member of the administrative team and provides quality administration support to deliver a high standard of organisational and patient-focused outcomes.This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.Benefits

• Salary rates between $37.30 - $43.51 p.h. (casual rate) (AO2)
• 12.75% employer superannuation contribution
• Other employment benefits may include:

, locality allowances, employee wellness and assistance programs and access to corporate discountsEmployment Term

• Casual (Ten positions available).

Role responsibilities

• Provide quality person-centred care in a friendly and helpful manner; communicate clearly and confidently with patients, members of the public and departmental staff both person and over the telephone whilst adhering to Queensland Health guidelines on confidentiality.
• Build good relationships with patients, their families and work colleagues by using strong communication and negotiation skills and deliver a service that meets their needs with adherence to policy and standards.
• Respond to and resolve non-clinical and general frontline enquiries by providing accurate and timely information to support patients and staff within scope of role and in line with relevant procedures.
• Access and utilise a wide variety of patient and corporate information systems to accurately record all demographic and other mandatory patient information relative to work environment.
• Perform a variety of administrative duties using defined processes which may include but not limited to: undertaking patient and appointment data entry by using a wide range of data bases and systems, maintaining accurate and up to date patient records including batching patient information in preparation for scanning, ordering office supplies; daily billing activity and documentation; support patient correspondence activities and other general administrative tasks.
• Maintain awareness of relevant patient intake, admissions, bookings and discharge models to support effective and efficient patient flow by adhering to standardised health administration processes specific to the clinical working environment of the role.
• Work as a productive and adaptive team member to ensure priority tasks are completed and deadlines met.
• Achieve defined individual work targets and contribute to team goals in a changing environment.
• Participate in development, implementation, review and maintenance of internal systems, processes and work practices. Identify and report areas for improvement to existing practices.
• Continually seek ways to improve service delivery and achieve organisational goals via development of professional skills and personal growth.
• Carry out other delegated administrative duties within scope to support effective operations of the administration service as directed.

For additional information regarding the responsibilities and/or other requirements for this position please refer to the role description.Unsolicited resumes from recruitment agencies will not be accepted.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .Please download the Role Description for future reference.
This is a Vaccine Preventable Diseases (VPD) risk role:
Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis.DocumentsBefore applying for this vacancy please ensure you read the documents below.Information Package for ApplicantsInformation Package for ApplicantsRole DescriptionJob search

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