Patient Services Officer - Rapid Assess Clinic

The Rapid Assess Clinic within Medical Outpatients at Townsville University Hospital are seeking an experienced and client focused Patient Services Officer for a permanent full-time role.

The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

Townsville University Hospital, located adjacent to one of Queensland’s leading tertiary institutions, James Cook University, is the largest tertiary hospital in northern Australia, providing specialist referral services for 700,000 people living from Mackay, to the Torres Strait, to the Northern Territory border.

As an employer we are seeking to attract and retain a diverse and skilled workforce and we are committed to HARNESSING THE POTENTIAL OF OUR PEOPLE.

The opportunity    This role delivers exceptional person-centered customer service to patients, their families and the public.

The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.    

Employment Term

• Permanent full-time

Generous remuneration package value up to $94,810 p.a.comprising:

• Salary rates between $2864.10 - $3185.10 p.f. (AO3)
• Annual leave loading + leave
• 12.75% employer superannuation contribution
• Other employment benefits may include: salary sacrificing options ( https://www.health.qld.gov.au/employment/conditions/salary/sacrifice ), locality allowances, employee wellness and assistance programs and access to corporate discounts

The ideal applicant will be someone who has proven ability and can demonstrate the following: 

• Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
• High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
• Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
• Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
• Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
• Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement. 

Townsville North Queensland ( https://www.townsvillenorthqueensland.com.au/ )

Unsolicited resumes from recruitment agencies will not be accepted.