AddressThe Game Changers:
At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.
The Purpose:
As a Payment Operations Analyst your primary responsibility is to service our Members & Participants by responding to their daily requests via phone and email and continually looking to improve and optimise operational processes. You'll do this by gaining a solid understanding of all AP+ products, services, rules and operating procedures, as well as operational processes to support our Members and Participants and ensure an optimal and positive customer experience.
Our Payments Operations Analysts team provide operational & analytical support and co-ordination within the wider Payments & Schemes Operations & Delivery Team as well as supporting key strategic activities across other parts of the AP+ organisation.
The Payment Operations Team are the first line of contact for the external commercial partners and play a key role in managing key relationships at an operational level.
The skills & knowledge you need to have:
- Proven Customer Operations experience within the payments, finance or insurance industry
- Demonstrated analytical and problem-solving skills
- Ability to take a proactive approach to identify opportunities / best practices that deliver to our customer needs
- Proven track record in improving processes or systems
- Proficient and adaptable to utilising technology services.
What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to recruitment@auspayplus.com.au We also encourage you to let us know your pronouns at any point during the recruitment process.
