AddressAbout the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business, or saving for things big or small.
The Payments Officeris critical to making this happen and is accountable to complete the task of inward and outward payments processing for the country. The focus is to ensure high quality, prompt & efficient processing of time critical transactions. In addition, raise timely & cost effective investigation, actioning enquiries to enable clearance of invalid payment items & items queried by other parties in the payment chain. Some of the transactions processed are of high value thus exposing the Group to significant risk.
Identify opportunities for improving processes/practises & procedures on an ongoing basis with the view to creating environment of constant improvements
Achieve a significant uplift in customer satisfaction and advocacy and create real customer value.
Manually process all inward SWIFT customer payments through MIDS/MERVA and Beam Net received each day, ensuring all appropriate exchange rates, fees & charges are applied.
Keep up-to-date with regulatory & legislative impacts on your role & take the appropriate steps to ensure adherence.
Role Location: ANZ Cook Islands
Role Type: Permanent / Full time
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Significant banking experience with knowledge of payments procedures and ANZ policies
Highly developed problem solving skills and the ability to work in a constantly changing environment
Ability to effectively influence and communicate with stakeholders at varying levels - from senior managers to operations staff
Strong attention to detail
Well versed with International payments
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So, why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 63650.
Job Posting End Date
18/04/2024, 11.59pm, (Melbourne Australia)
