Payment Operations Officer

Join a passionate and member-focused team, get involved in a variety of payment functions and assist in delivering exciting new projects! This is a great opportunity to gain experience in a wide range of member services and assist in the overall operations of the team!

Let us tell you about the role
The role of Payment Operations Officer is responsible for providing efficient, effective and accurate performance across a variety of Member Services and Payments functions. This includes Reconciliations, Cards, Card Claims/Disputes, Direct Entry, BPay, Member Chequing, NPP, and auto transfers.

What's in it for you?
At Qudos Bank we invest in your professional development, champion your aspirations, and celebrate your unique contributions. You will be empowered to work on a variety of queries, and you will expand your knowledge. We're not like the larger banks; we have 220 employees, enabling us to be able to provide roles which are broader in scope. This will see you get involved in aspects of fraud that are usually beyond the normal scope of a Payment Operations Officer.

Other benefits include but are not limited to:

• Flexible Work with the ability to work from home post training
• Discounted on-site parking at our Mascot HQ
• Wellbeing Program including, Wellness Grants, Flu Vaccinations, Skin Checks, Access to Nutrition, Legal and Mental Health Support Programs, Fitness Passport, Health Assessments and more
• Encouragement and support from a team that will allow you to thrive and grow your career with our extensive career opportunities
• Birthday Leave, Volunteer Leave, and Parent Support Leave up to 14 weeks

Key duties and responsibilities of this role include:

• Daily reconciliations of bank, clearing and suspense accounts including loan and deposit portfolios
• Manage and maintain the dormant accounts and unclaimed monies registers in accordance with ASIC procedures
• Process payment and batch files for BPay, Cards, Direct Entry, Member Chequing, Auto Transfers and NPP
• Investigate, resolve and respond to Member disputes, claims, discrepancies, and mistaken payments in accordance with the ePayments Code and Scheme Rules
• Assist with implementation of Payments projects and new procedures

The ideal candidate
We would love to hear from candidates who are experienced in in the world of payments and have previously enjoyed a similar role within the financial services sector and eager to get involved in project work.

Ideally having proven experience within banking or financial services, you will have excellent communication skills and be passionate about customer service. With payment systems knowledge, including exposure to programs such as Core Banking, Technology One, CRM, Fiserv Connect you will be highly proficient in using the Microsoft Office suite (Word, Excel and Outlook).

Why us?
With over 60 years of history, Qudos Bank originated as Qantas Credit Union, evolving its name but not its core values. As a customer-owned bank, our customers are integral members of our banking family, making 'Bank like family our identity.
At Qudos Bank, our values define our 'Qudos Way', guiding every interaction, decision, and service and product we provide. As a 100% customer-owned bank, we exist solely to empower our communities. Our collection of awards from respected associations like Canstar and Mozo highlights our dedication to excellence.
Choose Qudos Bank - where we're dedicated to helping you realise your potential. Apply now for a unique journey in banking that's more than just transactions, it's about real connections and personal growth.

For successful candidates, Qudos Bank conducts mandatory background screening in accordance with current legislation. Checks include, but aren't limited to criminal record, bankruptcy, employment & qualification verifications, identity, and immigration checks