AddressWhat an opportunity!Chemist Warehouse is Australia's leading retail pharmacy group and one of Australia’s most recognised brands. In addition to the 17,000+ employees working in over 500 stores across Australia, we also have a growing international presence in New Zealand, China, and Ireland.
Over the last 24 months, we have had the good fortune of seeing our business adapt to the obvious challenges and consolidate our status as the market leader. As we embark on the next stage of our ambitious growth plan, we are currently recruiting for a Payroll Officer to join our busy payroll team at our head office in Preston.
Reporting directly to the General Manager Payroll, the incumbent will need to ensure all responsibilities are completed successfully and delivered as directed. The role is responsible for ensuring that external stakeholder requests are managed appropriately, PPL, Gender Reporting, Privacy requests, employee queries, email query management and other duties as directed are managed and actioned appropriately.
PRIMARY FOCUS
The primary focus and responsibilities of this role are:
• Management of the payroll queries inbox including allocation of queries to the relevant Payroll Officer, responding to external queries, and following up on escalated queries
• Design and development of processes for the management of the payroll query inbox including recommendations and implementation of any changes.
• Responsible for responding to external requests for information regarding employee data, ensuring that the requests are compliant and genuine.
• Responsible for the coordination and management of Government Paid Parental Leave (PPL) payments
• Provide assistance with the Gender Reporting yearly process including data collection and uploading of data to external agencies.
• Compliance checking of bank detail and superannuation changes and coordinating these changes with relevant Payroll Officer
• Coordinate the allocation of new starters, variations, and terminations with the relevant Payroll Officer via the payroll system.
• Support the Payroll Officers with responding to general queries including payslips, leave balances, tax and superannuation queries.
• Complete adhoc tasks as directed.
The person must be comfortable with:
- High volume data entry
- Building lasting relationships that can be relied on to help bolster our reputation
- Working and liaising with people from a diverse range of multicultural backgrounds
- Understanding of Payroll principles and the interaction with internal stakeholders
- Responding to employee queries on general payroll matters
- Working in a large team
KEY RESPONSIBILITIES
WORKPLACE HEALTH AND SAFETY
- Act in compliance with CW Retail’s WHS policies, directives, and procedures as well as safety programs, initiatives and reporting requirements.
- Take all reasonable care for their own and others physical and mental safety and wellbeing while at work.
TEAMWORK AND RELATIONSHIPS
- Work closely with internal stakeholders to provide exceptional payroll support across the business
- Promote and demonstrate a ‘can do’ attitude
- Actively promote customer service and continuous improvement ethic within the payroll department
GENERAL RESPONSIBILITIES
- Provide quality information and updates to the General Manager Payroll in all areas of responsibilities.
- Provide assistance and support to other members of the team in performance of their roles and responsibilities.
- Act in accordance with all policies, procedures practices and guidelines in the performance of accountabilities
- Take all reasonable care for their own and others safety and wellbeing while at work.
QUALIFICATIONS AND EXPERIENCE
- Basic level of computer skills – Microsoft Excel and Word
- Ability to work to deadlines.
- A basic understanding of payroll and HR framework and processes including PPL, query management and data entry experience.
PERSONAL ATTRIBUTES
- Hands on practical approach
- Ability to adapt to changing environment.
- Creativity and attention to detail
- Ability to communicate in a professional manner.
Selection Criteria
Essential: Do you have the right to work in Australia?Essential: If successful in gaining this role, are you willing to undergo a National Criminal History Check?
