Payroll Officer

YOUR MISSION

The Payroll Officer is responsible for administering the day-to-day payroll process for Polyglot Group’s clients in Australia, NZ, PNG, Fiji and/or other countries. This role serves as the first point of contact for clients and manages their requests efficiently and in a timely manner. 

KEY AREAS INCLUDE

• Payroll Processing
• Customer Service 

RESPONSIBILITIES

Key responsibilities include, but are not limited to:

1. Payroll Processing

The Payroll Officer is responsible for managing the payroll process for Polyglot’s clients. This means he/she will:

• manage, administer and deliver the end to end processing of the clients’ payroll (weekly, fortnightly or monthly) by preparing, calculating and finalising the wages.
• Produce payslips and payroll reports and communicate these to the clients and clients’ employees as needed.
• Handle reconciliations for payroll management clients.
• Manage actual payments to employees, as required.
• Communicate effectively with all third parties (e. g. ATO, Super funds, Payroll Tax offices in all states, Workers Comp. insurance companies, NZ – IRD, ACC., PNG - IRC).
• Handle all payments and lodgements to all third parties (i. e. superannuation lodgements and payments as well as payroll tax in each Australian state, annual reconciliation, leave submissions, termination calculations of all kinds etc.).
• Ensure all payroll transactions are processed efficiently.
• Calculate taxes (e. g. Payroll Tax in Australia).
• Prepare payroll statements.
• Collect, calculate and enter data in order to maintain and update payroll information.
• Complete maintenance of employment records for Polyglot and its clients.
• Maintaining payroll operations and guidelines by following policies and procedures.
• Participate in all other Payroll and Accounting related projects, as required.
• Regularly update Polyglot’s template library, as and when new laws and regulations are passed.
• Keep actively informed about changes in the Payroll world (taxes, regulations, etc.)
• Assist other team members with their payroll processing processes, if necessary.

  2. Customer Service

The Payroll Officer manages his/her own client portfolio. He/she will:

• Professionally serve as the first point of contact for all enquiries from clients, employees and external parties.
• Be the main contact for the clients’ worldwide HQs.
• Manage his/her own client portfolio and build and maintain strong professional relationships with clients.
• Assist other team members with their client enquiries, if necessary.

  3. Self & continuous learning & development

The Payroll Officer is responsible for having up-to-date required knowledge about Polyglot’s operations on a global basis. This means to:

• Have an in-depth understanding of Polyglot’s solutions, services delivery processes and compliance implication for Polyglot Group.
• Be informed about the latest changes to regulations affecting his/her role.
• Be informed about industry and client news. 

  4. Team work, efficient resources & information management

The Payroll Officer is accountable for understanding, using and mastering all available resources as well as requesting potential lacking resources if they add value. 

POSITION INTERACTIONS & REPORTING

The Payroll Officer reports to a Payroll Team Leader/Manager.

The Payroll Officer interacts efficiently with the entire team.

The Payroll Officer understands the importance of being a service provider and partner to the entire team and has the appropriate sense of urgency for everything he/she is doing.

SKILLS REQUIRED

• Payroll experience preferred but not essential
• Accounting/Bookkeeping: Extensive knowledge in the Accounting field (e. g. accounting principles, reporting, cost accounting, accounts payables and receivables, bank reconciliation).
• Taxation: Extensive international taxation knowledge.
• Process: Highly analytical thinking with demonstrated talent for identifying, scrutinising, improving, simplifying and streamlining complex work processes (including IT and Business infrastructure).
• Audit: Technical expertise, recommendation submitting.
• Project Management: Coordinating Resource allocation, Risk management, Budgeting, Priority Management, Team management and Change management.
• Organisation/tools support: Design and implementation of tools, data analysis and performance/operation metrics.
• Client relationship management
• Familiarity with MYOB.
• Listen, write, speak: Proficiency in the English language; knowledge of a second language is not a requirement, but beneficial.
• Strong business acumen.
• Exemplary work ethics.