P&C Business Partner

P&C Business Partner

• DCS Clerk Grade 7/8 - base salary starting at $106,024 - $117,363 p.a + super
• Parramatta or Gosford location - flexible working conditions available across NSW
• Ongoing and temporary opportunities
• Great team culture!

New year, new role? Due to internal promotions, there is an opportunity to join our sector leading team of supportive and innovative HR practitioners. People are at the heart of all we do and together, we make a difference. If you enjoy supporting leaders through problem solving and delivering proactive education programs, this is the role for you.
The successful candidate will be a natural people person, able to comfortably deal with a range of people issues whilst being flexible, adaptable, approachable, and resourceful. Using your generalist experience, you will be responsible for enabling business leaders to effectively manage people and performance issues. The successful person will also work collaboratively with the team to develop and deliver a range of proactive leadership education programs, such as managing performance and probation, new leader training and grievance handling.
About the Opportunity
Specialising in managing people related matters, including conflict resolution and leadership coaching, to enable a high performing workforce, you will empower leaders across the Regulatory and Delivery portfolio, which includes at least 11 different businesses comprising of approximately 4000 employees. You would be partnered to work with leaders across Building Commission NSW, SafeWork NSW, NSW Fair Trading, Births Deaths and Marriages, Customer Delivery and Transformation, State Insurance Regulator (SIRA), plus various independent agencies.
You will make your mark by coaching and developing leaders, shaping workforce capability, partnering with leaders for people case management and delivering outcome-focused solutions.
About People & Culture
Across DCS, our three P&C Portfolios support over 13,000 + teammates working across multiple agencies who deliver on our vision to be the world's most customer-centric government. People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver success and adopt new ways of working by embracing innovation and positive collaboration.
A typical day of work for you might include:

• Providing expert HR advice, coaching and mentoring to people leaders and employees across our portfolio group on various HR matters, including but not limited to, conflict resolution, performance concerns, and grievances
• Partnering with the P&C specialist teams, such as our ER/IR team and Safety & Wellbeing teams to support the best outcomes
• Developing and delivering informative and engaging training sessions to empower leaders
• Identifying continuous improvement opportunities, enhancing our service delivery to improve customer outcomes by assessing and updating methods, procedures and processes
• Actively participate in projects across the team.

Let's talk about you!
To be successful in this role you will possess a great blend of skills and experience, including:

• Demonstrated experience in HR/ER/WHS case management or conflict resolution (ideally two years plus experience)
• A customer centric and people centric mindset with strong decision-making skills
• Excellent written and verbal communication and stakeholder engagement skills
• Excellent organisational & time management skills
• Enthusiasm, resilience, and energy to thrive in a fast-paced dynamic environment
• Strong ethics and values that align to our customer service driven culture

Okay, so what's next?
Please submit your CV and one page cover letter outlining how your skills and experience are relevant to the position, and your preferred work location.
Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation
Click to access the Role Description. For enquiries relating to recruitment please contact Mel Maung via Mel.Maung@customservice.nsw.gov.au.
Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday, 7 February 2024 at 9.59am
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Visit our to find out what it means to work for us.
You Belong Here
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement .
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via Mel.Maung@customservice.nsw.gov.au or 02 9494 8351.
For more information, please visit